Just returned from the worst week's holiday we have ever had!
We regularly visit 4 and 5 star hotels, many being Thomson Platinum but believe me this was definitely NOT Platinum. Why Thomson have designated it as such is completely beyond me. If this hotel is the top rated in Fuengirola - there is completely no hope for the others!
Firstly the GOOD points:
ROOM - Modern, if a little small. Laminated flooring, flat screen wall mounted tv with some English channels. Free fridge, free safe and tea and coffee making facilities. Good aircon and also a ceiling fan. All rooms have either a sea view or pool view. The bathroom was a reasonable size, very clean and modern. Large walk-in marble shower cubicle.
STAFF - Were very friendly, particlarly the reception staff
The BAD points:
ROOM - The twin beds were extremely hard, not comfortable at all. This is also the first hotel where the bed linen was not changed the whole week we were there! The tea and coffee facilities were as most hotels supply but all the small milk portions were out of their use by date. After asking for replacements at reception, a further supply (in date) was sent up immediately.
FOOD - Hard to know where to start! It was all very bland, repetitive and mainly processed food. I have never had food this bad ever, anywhere.
Breakfast - The first morning another guest was helping themselves to a couple of slices of bread to put into the toasting machine and when they removed the slices, the one behind was completely mouldy!!! The cooked breakfast each day was exactly the same choice. The surprising thing to me was that although the south of Spain is a major producer of lovely fresh tomatoes, the ones supplied were tinned plum tomatoes. Everywhere else I have been abroad has lovely tasty grilled fresh tomatoes.
Dinner - Very limited choice, usually consisting of dried up roast meat joint or poultry portions, a couple of fish dishes plus accompanying vegetables. If you like tinned peas, tinned potatoes and tinned carrots together with frozen chips or croquettes then you will love this. The salad bar was actually quite good except the grated carrot and grated beetroot which were obviously from either a tin or a jar.
During our week we both had upset stomachs but whether this was as a result of something we ate we obviously cannot be sure.
POOL - The photo usually shown in the brochure or on reviews is taken from the pool looking towards the hotel rooms. The pool is on the first floor of the hotel on the roof of the reception and is only approx 10m x 8m. As you will see from my photos the pool area is surrounded by 5 tall, very close, apartment blocks so there is no privacy whatsoever.
Please read all reviews by all means but also check
1. The age of the reviewer and
2. How many reviews they have previously left
3. Check the standard of hotels they have stayed in previously
If your budget stretches to paying for a taxi transfer, do so. It is only a short walk from where the bus drops you off to the hotel entrance but on your return the to airport you have to stand with your luggage at the side of a busy road for 20-30 minutes until the bus picks you up. There is a taxi rank very close to the hotel and on the night before returning home we asked one of the drivers if he would pick us up the following morning at 9 a.m. He gave us his registered taxi number and his name and promised to pick us up from the hotel reception. He was good to his word (was actually a bit early too!) and we had a very pleasant journey to the airport - well worth the 32 euros.
Don't rush to get currency in the UK before you go - loads of places nearby all give better rates with no commission.
If you hire a car as we did - don't expect to visit Gibraltar unless you visit at the crack of dawn. It is about an hour drive away and when we got there mid morning, we queued for over an hour to move about 200 yards with no sight of the entrance - just cars bumper to bumper as far as the eye could see so we turned around and made our way back along the coast.
Bear in mind the time of year you travel to the Costa del Sol - although we are in our early and mid 50s, we must've been the youngest guests for most of the week. In fact the day we arrived most of the guests were actually ballroom dancing in the mainbar. The entertainment also tended to be aimed at those of at least pensionable age.
Fuengirola itself was quite run down. There were numerous properties and businesses closed/run down and either for sale or rent. Lots of bars etc seemed still to be shut for the winter too. I assume it will improve as the season progresses.
Needless to say, I do not think we will return to this part of Spain and certainly not to this hotel.
Please contact me if you have any questions.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.