At arriving at the hotel after travelling 12 hours we were told there was no room service available at 11.30pm in a 5 star hotel. there was excrement on the floor in my room, the fridge did not work, there was a wasps nest on my terrace, my bath tap was broken,the running machine was broken, as was the steam room, there was no outside pool, the spa was filthy dirty, we were served raw chicken 3 times at dinner. absolutely poor management in fact through complaining the whole time the manager never actually turned up once, beautiful building with potential very badly ran none of my grievances were taken care of
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