We were looking for a hotel near our relatives that accepted dogs and settled on the Quality Inn. It was relatively difficult to get to, but looked fine from the outside so we were initially satisfied. However, the check-in was our first problem. We had a reservation and arrived at 4:30. Our room was not yet ready (check-in time was 3) and we were told that it would be 5 minutes. We finally were able to get into our room at 5:00. I complained in the meantime and we were given a $15 per night discount on our rate, which we had to return to the lobby and re-sign for. The discounted rate (71 and change + 15 for the dog) still appeared high for the "quality" of the accommodations. We asked about the possibility of checking out a day early and the clerk did not know the cancellation policy. He had to look on the internet and call the manager to answer our question. The room was generally acceptable, although there was a cigarette hole in a blanket and the door stop was taped to the wall. We decided that we could live with it for 2 nights--until the toilet malfunctioned the next morning. The clerk suggested at first that we move to another room and then indicated that no other pet friendly room was available. She indiated that she would come up and plunge the toilet, which she eventually did. By this time, we had decided to leave the hotel and take up our relatives offer to stay with them.
The clerks at the hotel did their best to satisfy our needs, but it was clear that the hotel was woefully understaffed. When we checked out at 10:45, no housecleaning carts were in evidence anywhere at the hotel. I'm sure that checking in on time is a recurrent problem for guests at this establishment. We clearly won't be staying there again.
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- Also Known As:
- Quality Inn Fayetteville
- Fayetteville Quality Inn