To preface this review, my family stayed at this property last year and we had very minor issues with our room and a staff member but after mentioning this in a Homewood Suites survey, the manager of the property went out of his way to email me personally offering to make things right. That action led me to give them another chance this year when touring the University of Arkansas.
I am very glad we gave the Homewood Suites-Fayetteville a second chance as everything was perfect during this stay. We were touring the University again for my daughter and when we arrived this time, we were greeted warmly and checked in to the type of room we reserved very quickly. The room was very clean and my Gold Member gift of 2 bottled waters and Milano cookies were on the table waiting. I needed to print a parking pass for our university visit, so the business area with computers and free printing was a great value-added feature. The complimentary internet is something I always look for when reserving a hotel and the connection process was a breeze and worked very well.
We really enjoy the room setup at Homewood and my wife commented that even for just 2 people, it would be nice to have the separated area with a second TV with tons of channels including many obscure ones offered only on higher priced cable/satellite packages. In the morning I went to the front desk for a couple extra towels and the young man working was very, very friendly and was quick to assist. The complimentary breakfast offered plenty of choices both hot and cold. My daughter was hoping for a waffle maker, but I think she enjoys cooking them more that eating them so that wasn't a negative with all the other options. Since we stayed on a Friday night we didn't get to take advantage of the complimentary nightly happy hour food offering, but looking at the menu in our room, it would be another great benefit for picking this Homewood Suites for weekday stays. The trip to the University admissions office consisted of coming out of the parking lot, making a left on Wedington and a right on Garland. Total trip was 1.7 miles and it took less than 5 minutes. For anyone touring the university, visiting students or going to a sporting event, I can't think of a better place to stay that combines the convenience, space, friendly attitude, great management and complimentary amenities offered by the Homewood Suites.
I appreciated the manager's reply to my minor issues last year and wanted to share with everyone our pleasure and complete satisfaction on our second visit. Not only have they won us over for staying in Fayetteville, they have made Homewood Suites move to the top when searching for lodging in other cities.
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- Also Known As:
- Homewood Suites By Hilton - Fayetteville Hotel Fayetteville