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“Very nice & excellent value” 4 of 5 stars
Review of Homewood Suites by Hilton - Fayetteville

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Homewood Suites by Hilton - Fayetteville
3.0 of 5 Hotel   |   1305 North Palak Drive, Fayetteville, AR 72704   |  
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Double HHonors Points!
Ranked #1 of 23 Hotels in Fayetteville
GreenLeadersSilver level
Heber Springs, Arkansas
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Very nice & excellent value”
4 of 5 stars Reviewed December 28, 2013

I read other reviews on this hotel and the others very close by. I finally made a decision and I am glad I did! My husband and I arrived on Christmas Day and after the first night, we chose to stay an additional 2 nights. We were pleasantly surprised by the complimentary evening dinner and drinks. The breakfast was okay, but we chose to cook our own in our wonderful kitchen. The desk staff was pleasant and took care of any and all requests we had. The kitchen staff was welcoming and delightful to talk with. The cleaning staff, even the ones that didn't speak English, were accommodating and were happy to help us in our needs. (extra pillows & towels). We used the workout facilities, which were adequate. The only complaint would be the cleanliness of the pool and hot tub. There is mold growing around the entire top of the pool and spa. That was a turn off. I really wanted to use these facilities, again and just couldn't do it. The suite was very nice and I liked the bedroom being separate from the rest. The room was cleaner than most. I just wished ALL hotels would use better vacuums to get all around the edges of the rooms. I would definitely stay here again!! I also liked the two separate heat/air units. (one in each room). Also, a review I read previous to choosing this hotel said they loved the pillows. We did not. They are feather, or like feather.

Room Tip: We stayed on the 1st floor, exterior side, convenient to outside door to parking, elevator, housekee...
See more room tips
Green Features: We didn't use housekeeping for room service the entire time. We didn't need new towels or sheets everyday. They have signs on the use of environmentally-friendly practices and we were abiding.
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, December 30, 2013
Thank you for your detailed review of your stay with us! We are so happy that we were able to make you feel comfortable and at home.

We apologize for the condition of the pool area and have brought that to the attention of our maintenance department. I also wanted to mention that the next time you are able to visit us please ask for different pillows as we do have an alternative to the feather ones.

Again, thank you so very much for your kind remarks. We have shared them with our staff.

Looking forward to seeing again soon,

Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    133
    42
    5
    5
    2
See reviews for
85
36
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44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
mayflower, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2013

The room was very nice! Staff was helpful, left a pair of gold earrings on TV console and staff quickly located them and got them back to me. Pool area was nice, but the floor is dangerous when wet...I nearly fell and my granddaughter did fall.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, December 27, 2013
Hi Mary!

Thank you for reviewing your stay at our hotel! We are glad you were satisfied with your room and that we were able to retrieve your gold earrings.

I am sorry that you experienced difficulty with our pool area being too slippery. We have not heard that before, so we appreciate you letting us know that it was a problem. I will ask our management company if there are any possible remedies for that situation.

Thank you, again, for choosing the Homewood Suites by Hilton in Fayetteville, Arkansas!

We hope to see you soon!

Sincerely,

Marilyn
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Wills Point, United States
1 review
5 of 5 stars Reviewed December 7, 2013

More than just "suites" - fully equipped "long term stay" and week day evening complimentary dinner. Cost comparable to other places providing far less amenities. Picked for location - will return for value. Was a delightful stay!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, December 27, 2013
Hi Edward!

We are so happy you enjoyed your stay with us! It is nice to know our efforts have been successful in making you feel at home.

We want our guests to be comfortable and relaxed while they are on business or enjoying a much deserved vacation.

Looking forward to your next visit to Fayetteville,

Marilyn
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Kingwood, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2013

Room was quiet, staff was helpful. The only compliant is the room wasn't very clean: walls had stains and greasy prints on them, furniture had dried residue all over it and the bed skirts were stained (didn't appear to be washed).

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, December 27, 2013
Hi Carrie!

Please accept our sincere apologies for the inconvenience you experienced in respect to the cleanliness issues during your stay with us.

Please know that we are in the process of refurbishing our rooms and hope that you are able to visit us again in the near future.

At Homewood Suites by Hilton in Fayetteville, Arkansas, we take pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations.

We deeply value your relationship with Homewood Suites by Hilton and are committed to providing you with the highest level of service simply because our guests deserve the very best.

We look forward to seeing you soon!

Sincerely,

Marilyn
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A TripAdvisor Member
4 of 5 stars Reviewed November 21, 2013

Stayed here because it was the designated hotel for a wedding. Huge room with a kitchen. Loved the popcorn they included. Makeup removing towelettes were a nice addition to the typical mini shampoo, etc. Bed was very comfortable. Quiet hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, November 25, 2013
I'm so glad you enjoyed your stay at our hotel while you were in town for a wedding. It's nice to know when guests appreciate our spacious rooms and generous amenities. We hope you are able to return sometime to explore the many attractions that our area has to offer.

Thank you for your review!

Hope to see you soon,

Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabot, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Was a very nice hotel. The rooms were spacious and clean. The staff was helpful and breakfast was hot and fresh. I did not have time to use the manager's reception, fitness facility, or pool. I would stay there again.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, November 20, 2013
Hi Jackson,

Thank you for your kind comments about staying with us! Our staff works hard to please our guests and make them comfortable. We are glad you enjoyed your stay and we look forward to your next visit to Fayetteville!

Sincerely,
Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

I would recommend this hotel to anyone. It is a beautiful facility with several amenities. The evening manager reception was a big surprise with really good food---not appetizers but a complete meal. The breakfast was also a pleasant surprise. The room was very comfortable and clean. Love the mini suite layout! Great value for the price of a room!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn M, Operations Manager at Homewood Suites by Hilton - Fayetteville, responded to this review, November 20, 2013
Hi Kaye,

We are glad you had such a wonderful experience staying with us! We are very proud of the job our Lodge staff does preparing delicious food and our Studio Suites are an excellent value. We appreciate you letting others know about us and we look forward to your next stay.

Sincerely,
Marilyn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton - Fayetteville

Address: 1305 North Palak Drive, Fayetteville, AR 72704
Phone Number:
Location: United States > Arkansas > Fayetteville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fayetteville
#1 Family Hotel in Fayetteville
#1 Business Hotel in Fayetteville
#2 Romantic Hotel in Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton - Fayetteville 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Homewood Suites By Hilton - Fayetteville Hotel Fayetteville

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