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“Doesn't deserve 4 stars” 3 of 5 stars
Review of Abbey Hotel

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Abbey Hotel
3.5 of 5 Hotel   |   Galway Road | Roscommon, Roscommon, Ireland   |  
Hotel amenities
Ranked #3 of 3 Hotels in Roscommon
Ireland
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Doesn't deserve 4 stars”
3 of 5 stars Reviewed July 31, 2010

Stayed in the Abbey for one night. Staff were really friendly. Hotel is graded 4 star but falls well short of that. There were cobwebs on our window. Stains on the bedcover of the double bed and the panelling of the bath was disgusting.
Breakfast was a faulty towers affair.......... the hot food being kept warm by little gas flames. Not a great selection of food to choose from. We booked through Supervalu so the price was reasonable.............. I'd hate to have paid full rates for this. The kids liked the pool although there was a problem with tiles coming loose from the side of the pool so maybe a little more attention to details like this would improve the overall standards of this hotel.

  • Stayed July 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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351 reviews from our community

Traveler rating
    142
    90
    65
    30
    24
See reviews for
107
132
9
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 30, 2010

The service was good and staff friendly and approachable. My room was nice with a view of the garden. Roscommon town is nice and quiet with many pubs and restaurants but a little lacking in life during the week. I liked the gardens and friendliness. But found it over priced.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dublin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2010

All of the bedrooms are a lovely size, the bathroom was great size wise, and had plenty of grab-rails... Close but no cigar!...

The showers are Over-Bath, so not usable by wheelchair users... When I asked about accessible showers, I was told that there is one in the Leisure Centre... Trouble is, the Leisure Centre's only accessible from the hotel via a flight of stairs...

So I had to go out of the hotel's front door, turn right, go down to the end of the driveway, and then turn right into the Leisure Centre...

So in order to have a shower, not only did I have to leave my room, I had to leave the building!!!... This was in the middle of November!!!... I was almost hypothermic by the time I got back to my room... NOT acceptable... When I complained at the desk, it appeared to be a case of "That's how it is, tough"... I had at least expected the bill to be even slightly reduced... NOTHING!...

The hotel itself has charcter, and most of the staff are nice enough... Gentleman who owns the lovely Cocker Spaniel is a really nice person, and good ambassador for the hotel... (Catering were very accomodating of my food allergy), but access is diabolical...

C....

P.S.... Would I reccomend this hotel to a friend???... Not if they have a mobility difficulty!...

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Galway, Ireland
Top Contributor
107 reviews 107 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed June 20, 2010

This was my second wedding at the Abbey Hotel and as first was a lovely experience was looking forward to my second trip. It did not disappoint. Welcome punch devine as were hors d'ourves on arrival, what was brillant was the waiters actually brought out both to the crowds that were gathered outside as weather was roasting.

Announcement of wedding over the intercom alerting everyone the meal was about to start very handy.

Food fabulous, plenty of it. No waiting between courses but neither did one feel rushed.

Toilets both off the ballroom and the public area had a large wellstocked basket of perfumes, deodrants, sewing kit etc.

Only negative I witnessed was a guest having to leave the wedding ballroom bar to purchase a hot whiskey at the main bar as they "didnt do them here". I really feel the guest should have been told "we'd bring it down to you".

Would def look forward to any other future events in the Abbey.

  • Stayed June 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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dublin
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 8, 2010

I too stayed in this hotel for a wedding, the gardens were beautiful on a sunny day and our children enjoyed the outdoor space and the pool, However we were kept awake by a piercing fire alarm for almost an hour, which my 82 year old mother in law found very upsetting.... I did complain and got an apology and a small discount.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mullingar, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2010

We stayed at this hotel for a night while attending a wedding recently. The hotel looks tired. The wedding was ok, food good although you can see that they are trying to save money all over. Where our problems started was on going to bed for the night. Very hot evening (not something often experienced in Ireland), we could not open any of our windows. There was no air circulation in the room and no way of cooling the room down. The bed was as hard as a rock. I have stayed in many hotels and have never slept(sic) on such a hard matress. The floor would have been more comfortable. At 2.30am the fire alarm went off and carried on going off until 3.15am.I have to admit it did not wake us as we could not sleep due to the hard matress.
On going down to reception in the morning our complaint was scoffed at. Nobody ever complained about the room and they would mention this problem to housekeeping.The alarm problem was due to a guest setting off the alarm and this was not the hotels fault. I would agree if it went off for 1 minute but ringing for 45 minutes?
On speaking to the proprieter he stated that the bed was a theraputic bed and was an aquired taste. He had slept there and found it fine. In other words we were "mistaken". As for the alarm that was somebody elses problem. This hotel forgets that they are actually contracted to give you a comfortable nights sleep.
In the present situation hotels should be doing everything to retain customers. Paying €130.00 euros for the room and getting a inferior nights sleep and not even a sincere apology, what a joke. Say clear of the Abbey or if you go there stay clear of room 27.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed May 28, 2010

Myself,my husband and our two toddler daughters stayed at this(family run) little gem and will definately return...the family room was a good size,the leisure centre fantastic and the staff could not have been nicer/friendlier or more helpful...We thoroughly enjoyed our stay and would reccommend this hotel to anyone.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Abbey Hotel

Address: Galway Road | Roscommon, Roscommon, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Roscommon > Roscommon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Roscommon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Abbey Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
The 4 Star Abbey Hotel, Roscommon, is a charming 18th Century Manor House Hotel, set idyllically on it's own private grounds and gardens. With an ambience described as one of "casual elegance in a timeless relaxed atmosphere", The Abbey boasts 50 beautifully appointed bedrooms. For that extra touch of luxury the Abbey offers superior deluxe bedrooms. Our award winning Leisure Centre boasts a 20m Indoor Swimming Pool, Jacuzzi, Sauna, Steam Room, Fully Equipped Gymnasium and Treatment Room. Ideal for your family holiday with our kids club available during the schools mid –term breaks and holidays.Our Award Winning Restaurant, situated overlooking the Abbey ruins offers a range of innovative dishes, using fresh local produce and served with great attention to detail and presentation. Those on business can avail of our conference facilities while the Abbey is also the perfect venue for your wedding day with it’s picturesque gardens and magnificent, beautifully appointed Ballroom. ... more   less 
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Also Known As:
Abbey Hotel Roscommon

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