We had purchased 3 Groupon vouchers of which we used two on this stay. Each voucher I bought was for an overnight stay for two, breakfast, wine and chocolates and cost £59 each so £177 in total. Our vouchers were all bought separately and at the full voucher price not a follow on stay, so I assumed that each night we were there we would have the bottle of sparkling wine and chocolates waiting in our room, however this only happened on the first night which was disappointing.
We arrived on a cold Tuesday in November and had a warm greeting from the receptionist Claire. I had emailed the vouchers after booking two nights by email but for some reason one of them didn't go through so I had re-emailed and said maybe it just hadn't gone through yet as I had used my main email address. The following morning (Weds) it still hadn't sent so I showed the second voucher which I fortunately had saved to my phone in a pdf, to Claire so she could write down the numbers needed.
The room - no. 82 - clean and tidy. The bathroom was spotless and had plenty of towels and toiletries. Hot water straight away so top marks there. The furniture in the room was both attractive and functional. Very much in keeping with the castle facade.
The room was quite warm which was lovely when we had just arrived in from the cold. Tea and coffee facilities were located in a beautiful pullout unit underneath the tv which was attached to the wall. Old tv but perfectly serviceable.
Didn't like that there were additional beds in the room, I had just booked for myself and my husband so no need of two additional single beds. I didn't say anything about it as I figured it wasn't a huge deal. Until we wanted to watch a bit of tv and found it uncomfortable to sit on the bed and enjoy a coffee as the table and chairs were opposite the bathroom wall so couldn't use them! Two of the lamps weren't working, again not a big deal, there were plenty of others and we noticed that there was clingflim covering the smoke alarm, as our room was a non smoking room we found this a bit odd, had they recently painted and forgotten to take it off? A pet hate of mine is crooked pictures and most in room 82 are hung crookedly. In fact quite a few are around the hotel, maybe its a quirk they like?
We ate in the bar on the first night and the meal was tasty. We didn't have to wait too long which is a big thing for us. We both had the half roast chicken with peas and fries. The service was very prompt and friendly. Reasonably priced too which is another bonus.
The breakfast each morning was plentiful, a selection of cereals, juice, fresh fruit and yogurts, toast and cooked breakfast of bacon, sausages, eggs etc etc. We really didn't need to eat until well after lunchtime. Lovely view of the old Abbey ruins out of the window too.
The leisure centre was very relaxing, I enjoyed my swim and sauna. It would be handy if they could give bags for damp swimwear. The wringing out machine was very useful.
Wednesday we went out for the day, not much to see or do in Roscommon in November unfortunately but they have some lovely little gift shops and cafes. On our arrival back, our room key wouldn't work so headed down to the reception to ask why. It was clearly stated on the cardboard key cover that we were booked for two nights but they had only loaded the key up with one. This was to do with them not getting the second voucher in the email but as I had given the second voucher code in that morning before we went out, I wasn't too happy about this.
When we went to check out on Thursday, again we were questioned about the second voucher and I had to point out on the actual sheet she was holding(!!!) the second code. So we left with a bit of a sour taste about groupon vouchers or staff training in their usage and whether or not they are really welcome.
A lovely hotel with friendly staff but not sure whether I want to use my remaining Groupon voucher.....
- Official Description (provided by the hotel):
- The 4 Star Abbey Hotel, Roscommon, is a charming 18th Century Manor House Hotel, set idyllically on it's own private grounds and gardens. With an ambience described as one of "casual elegance in a timeless relaxed atmosphere", The Abbey boasts 50 beautifully appointed bedrooms. For that extra touch of luxury the Abbey offers superior deluxe bedrooms. Our award winning Leisure Centre boasts a 20m Indoor Swimming Pool, Jacuzzi, Sauna, Steam Room, Fully Equipped Gymnasium and Treatment Room. Ideal for your family holiday with our kids club available during the schools mid –term breaks and holidays.Our Award Winning Restaurant, situated overlooking the Abbey ruins offers a range of innovative dishes, using fresh local produce and served with great attention to detail and presentation. Those on business can avail of our conference facilities while the Abbey is also the perfect venue for your wedding day with it’s picturesque gardens and magnificent, beautifully appointed Ballroom. ... more less
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- Also Known As:
- Abbey Hotel Roscommon