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“Very welcoming” 5 of 5 stars
Review of Shearwater Hotel

Shearwater Hotel
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Shearwater Hotel
4.0 of 5 Hotel   |   Marina Point, Ballinasloe, Ireland   |  
Hotel amenities
Ranked #3 of 4 Hotels in Ballinasloe
Derry, United Kingdom
1 review
“Very welcoming”
5 of 5 stars Reviewed February 6, 2014

We have just come back from a break in carton shearwater. This was our 3rd stay and have absolutely no complaints. We had lovely food in the bar. We were booked for 3 nights with 3 toddlers but unfortunately had to leave a day early as one of the kids was sick. The staff were all very helpful and understanding which we were very grateful of!
We will be returning in a few months again with the kids for another break minus the sickness!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, February 7, 2014
Dear Guest,

Thank you for choosing to stay at the Carlton shearwater Hotel and great to learn of your positive stay with us.

Delighted you enjoyed your dining experiences with us and I will ensure all of your comments are passed onto the team.

I hope the younger members of family have fully recovered and I look forward to welcoming you back to Ballinasloe in the near future.

Best regards,
Garrett McGuinness
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Any
English first
Cork, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

This is a lovely hotel. Although the location isn't great, the service completely makes up for this. Me & my partner were booked in for a spa weekend. On arrival we were upgraded to a family suite, meaning we had two bedrooms, one which included a couch area. This was a great start. The receptionist was really helpful and booked us in for a meal on the Saturday night. Breakfast was fantastic. We were early down on both mornings but there was a que for people who weren't down early.
We ate in the restaurant on our second night. I have to admit the food wasn't the best here but we wine to keep us happy. The spa was amazing!! So relaxing and they really take care of you there.
I would recommend this hotel highly. It is an extremely family friendly hotel, where they always go the extra mile.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, February 5, 2014
Dear Guest,

Thank you for your very positive feedback and delighted you enjoyed your experience with us.

All of the hard working team are highly committed to providing a genuinely warm and professional level of guest care and I will ensure your feedback is passed on to them

Disappointing our food standards did not reach their usual high standards and should you get the opportunity I would be most grateful to gain some further insight at the below email address.

Looking forward to welcoming you back in the not so distant future.

Warm regards,
Garrett McGuinness
gmcguinness@carlton.ie
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Dublin
1 review
1 of 5 stars Reviewed January 27, 2014

Our stay here was shocking from the time to booking and even down to confirming our booking?? I emailed 3 times back and forward with the hotel each time a different person replying and the three times not getting anywhere?? So instead I rang to confirm the booking to which the girl wasn't to polite??
After confirming our booking then arrived on the Saturday to be told we were due to be checked in last night (Friday).. The girl on reception didn't even crack a smile..
The food in the bar wasn't anythin special.. We ordered wedges which came out like they were on steroids and hard in the middle?? The burger was cold..
Even doh we had a food voucher for a meal in the hotel we didn't use it as we didn't wanna eat here again when the food wasn't great..
In our room the temperature on the shower didn't work so the water was only luke warm
Wouldn't return to this hotel

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, January 28, 2014
Dear Guest,

It is very concerning to learn of the very poor experience you had with us.

I would be very grateful if you would contact me at the below email address so I can gain further insight.

You can be assured that I will looking into all details of your stay with us and will hopefully get the opportunity to speak with you directly.

Yours sincerely,

Garrett McGuinness
gmcguinness@carlton.ie
General Manager
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Cork, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 20, 2014 via mobile

My wife and I stayed here last weekend, despite a few minor blips we did have a very nice weekend. Liz at reception was very friendly and helpful on arrival, however our room was freezing when we went upstairs! Food in the bar was average and service a bit slow! The restaurant menu was very limited also but we did enjoy our meal and had great service from Brian a very pleasant young man. Breakfast on both days was good nice selection of food. We will be back!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, January 22, 2014
Dear Guest,

Thank you for your feedback and disappointing to learn of the shortfall in both your guestroom heating and the below par dining experience.

Your feedback has been discussed at our weekly food & beverage meeting, with full corrective actions planned for to prevent future occurrences.

Thank you for your very positive feedback relating to both Brian and Liz, both of whom work very hard to deliver the high standards of guest care at the Carlton Shearwater Hotel.

I hope to see you returning in the not so distant future and when doing so please ask for me directly when making the booking.

Yours sincerely,
Garrett McGuinness
gmcguinness@carlton.ie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donegal
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2014

Stayed for 2 nights in this hotel for a family event in the area. The rooms are great, although showing tiny signs of wear, which hopefully will be rectified to ensure they're in good shape.

All of the staff were excellent - friendly efficiency.

The 20m pool was not busy in the two occasions we visited it, and was clean and well maintained.

Didn't eat in the restaurant, so can't comment. The bar area was good for craic. The band on the Friday night was good and lively, the solo performer on the Saturday was fairly average to be honest. Still, there is plenty of seating around the lobby to avoid the bar area, if required.

The location is good if you wish to hit a number of areas around Galway and the mid-Shannon region, but to be honest, Ballinasloe itself doesn't have much by way of attractions. That said, the hotel itself is fairly self-contained and you could easily spend a relaxing day and night in the hotel itself.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, January 15, 2014
Dear Guest,

Thank your for choosing to stay at the Carlton Shearwater Hotel and delighted you enjoyed your experience with us.

Our leisure centre is very popular with both guests and the local community, with Elaine and her team ensuring that the area is maintained to a high standard, and there is always one of the team at hand to lend advice.

On your next visit make sure to experience some of our food offerings options, especially with our newly introduced Canal Bar & Bistro menu, which is proving very popular.

Many thanks for the feedback, all of which will be passed onto the team.

Kind regards,
Garrett McGuinness
(General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 13, 2014

We stayed in the Carlton Shearwater Hotel for 3 nights over the Christmas/New Year period, we were a group of both families and couples. Upon entering you get a sense of this hotel, with it's large reception area and comfortable seating - looks welcoming, check-in was easy and quick.

I stayed in an executive double, but to me it was like any hotel room I've stayed in before, nothing that would stand out for it to be called an "executive room", but it has everything you need. Some of the group stayed in the suites and these were great, so worth the upgrade!

Breakfast was plentiful and the staff serving were the most polite people I've ever come across, I have to hand it to them they really do a fantastic job - I mentioned this to the manager in the restaurant before I left so hope they received this feedback.

Some of us used the SPA, it was really lovely and prices are competitive so check it out :-)
Pool area was clean and pool itself a good size.

If I'm totally honest food in the bar was a bit of a hit & miss - often being cold, but the staff in the bar were obliging and helpful at all times and changed anything that was not right. Music in the bar could do with a bit of a change, i.e. a little more lively as some performers were not the best and we actually left and went to bed so as not to listen to them anymore!

Some small changes are needed in the hotel to bring more people to it as it's handy if you want to explore west and midlands of Ireland.

Note: I think if there was an option to select "Good" I would choose this instead of "Very Good" as I think it's in between, and "Average" would not be fair to the hotel...

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, January 14, 2014
Dear Guest,

Many thanks for taking the time to pass on your valuable feedback.

I will be reviewing both our entertainment schedule and the unfortunate delivery of below standard food offering, ensuring all necessary corrective action is taken.

I will ensure your positive feedback is passed onto our restaurant team again, who take great pride in providing warm hospitality to each individual guest.

Warm regards,
Garrett McGuinness
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2014

We had another great New Year break in this Hotel. Staff were great. Food was good as usual.
Liam and Estella couidn't do enough for everyone.Looking forward to our next visit
Family suites are very good value,the extra bedroom and tv were a godsend..

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonACHGM, General Manager at Shearwater Hotel, responded to this review, January 9, 2014
Dear Guest,

Many thanks for your positive feedback and delighted you enjoyed another stay with us at the Carlton Shearwater Hotel.
All of the team here are highly committed in providing a genuinely warm and professional level of guest care, with both Liam & Estella a great example of this.
I will ensure your feedback is passed onto both of the above team members and indeed all of the team in general via our "guest feedback" forum.
Looking forward to welcoming you back in the not so distant future.

Warm regards,
Garrett McGuinness
(General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shearwater Hotel

Address: Marina Point, Ballinasloe, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Ballinasloe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Ballinasloe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shearwater Hotel 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Carlton Shearwater Ballinasloe
Hotel Carlton Shearwater

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