When we went to go to bed at 2am after a function we found that when we loosened the sheets they were wet where they were tucked under the mattress. It stank of urine. We tried to phone down to reception but our phone did not work (room 230) Also there must be some serious issue with the heating as we ran our AC multiple times but were there was no heat from it. We were not alone in this and many of the other guests had indicated that they were either roasted or freezing...most cold. some people did not run the AC so that may be the issue with them but we did. It also times out after some length of time. The bridal suite also had serious issues with temperature on that night and they asked to be moved to another room
We also found that after we moved from the bar to the lounge to await the normal closure of the bar (kick out the non residents) we were told that we could move back in to the bar. The lounge was freezing and we waited 45 min in the lounge for service. We were then told that they would not be opening up the bar again and they would serve us in the lounge. We pointed out that it was freezing there but the only solution was to plug in the storage heater that was 20ft away.
I was married in this hotel and I have good memories of the place. I know that the hotel is probably in NAMA but really standards are slipping.
in summary the cold is an issue but the urination on a bed to be recycled into general use when the hotel was not at full occupancy means that the cleaners must be used to this kind of carry on and may be instructed to flip the beds as quick as possible. I reported all of the above to the receptionist
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- Also Known As:
- Oriel Hotel Cork