We were in town for a wedding at the Crescent Hotel, and the Comfort Inn was suggested to us. We decided to reserve a non-smoking king suite with jacuzzi. We were hoping for the Tower Penthouse, we instead got the Southern Comfort suite next door. We arrived at noon, check in isn't until 3pm, but our room was ready. The hotel staff was very informative throughout our stay, we had multiple questions for directions around the area. The room was not worth $143 + tax (AAA discount). The TV is not viewable from bed, the bathroom was extremely small and the room itself was a smoking room (ashtrays everywhere) and not well kept. The housekeeping staff had left a used towel on the sink and the room lacked any shine at all. There were gouges in the wall and in the back of the door. The bed was hard as a rock and the 3 tiny pillows were basically not even there. The decor was old and in bad condition. We were really hoping for something more (especially after taxes it was $163!).

The breakfast in the Victorian room was great, but I do agree that this is not a hotel for anyone with handicaps. Neither is the town, but the breakfast area should be handicap accessible. (I didn't see an elevator for that building, as it's not connected to the main hotel). The jacuzzi tub was HUGE, larger than one I've ever seen before. It was the size of a hot tub, only as a jacuzzi. Two people can be completely comfortable, but be careful as the bottom is extremely slippery. No non-skid stick-on pads, no wall mounted rails. And the control for the jets is far from the tub, hardly reachable from the edge of the tub if you're already in.

For my money, next time we're going to look elsewhere to stay for that price.

Wow! For a Comfort Inn, this place is definitely way above the usual.

Very comfortable and quiet right on a main highway thru Eureka Springs, so the location is great. Free breakfast of waffles, fruit, quiche, etc made the place even more affordable.

Only one negative; didn't get a wakeup call first morning and no one we spoke to about it offered an apology. However, 2nd morning we got a wakeup call just fine.

All in all, a VERY positive and pleasant stay.

We were very pleased with our two night stay at the Comfort Inn. The photographs on the Inn's website were very accurate and representative of the property. Our room was clean and modern, the garden area exceded our expectations and the breakfast was well above average. (One negative was that coffee stored in one of the pump pots was luke warm). Otherwise the quiche, waffles and muffins were very good. Fruit was fresh and sweet. True, as noted by others, you have to walk down several stairs to get to the breakfast room, however if this is an issue, you probably shouldn't be coming to Eureka Springs in the first place because nothing is level in this town. Staff was courteous and responsive when I requested extra pillows and they even mailed my wife's cell phone charger which she had forgotten on checkout. For any future visits to Eureka Springs, we'll certainly consider the Comfort Inn.

Our guess is that this property won't be a Comfort Inn for long...it really doesn't meet the usual standards. The positives: good location...small but nice pool...nice breezeway/veranda with plants and rattan furniture (good place to read)...wireless internet...free newspaper. The negatives: No fitness room... 20 stairs to get to and from the breakfast room (impossible for anyone with any physical problems)... everything just appears (and feels) dark and dim inside... tiny tiny bathroom. If our room was typical it is time for new mattresses.......had to move to the middle of the bed to avoid the downhill slide! Overall this wasn't a horrible place to stay but we moved to another location after two night and were much happier..