Normally, I only write positive reviews because why write a negative one and spend more energy towards something that was horrible in the first place? If you write something positive then that gives people the general idea of where to stay or what to do without having to talk bad about something or some place. So...on to the bad review...
I have visited Eureka Springs, AR, since 1994 (I am a native of Arkansas). This is probably my favorite town in Arkansas and certainly the most diverse, accepting, and most dog friendly in Arkansas, if not all of the Southern states. I typically stay at the Crescent hotel or even KOA (I really am not that hard to please) and my other most recent stay was at the Bavarian Inn and Restaurant. All of these are favorable places to stay although the Basin Park Hotel has the conviency of location that these others do not provide. So...I decided to stay in the midst of all the action at the Basin Park hotel. I knew parking was not the greatest but that the hotel does its upmost best to prepare you on the particulars to make it as smooth as possible (they even feature a short video on their hotel's website which is very informative on the whole check-in and parking business which was very helpful). So, no surprises there. Although the check-in guy was not a bunch of sour grapes, he wasn't all that charismatic either but who cares right? Just give me my parking pass, my keys, rattle off all the info in less than 2 minutes, and look bored and let me go on with getting all this stuff out of my car. So...the driver who met me to take me back to the hotel after parking was Rick...he was nice and accomodating.
We get into the King size, Jacuzzi corner room with our puppy and get him settled after approximately 3.5 hours in the car and once I get into the jacuzzi tub I realize that the jets don't work. We called to tell the front desk who were accomodating to try and get maintenance to work on it but we did not want to deal with someone in our room with the puppy and after the drive so just told them that they could work on it after our stay. I had read that this might be a problem as others had discussed it in their reviews so please head that more than likely the jacuzzi jets do not work.
Now...the mattress...DIABOLICAL!!!! JEEZ. I can tolerate most anything but I awoke both nights to pain in my hips, my legs, my back, my shoulders, my arms...my BODY! I am only 37 and in pretty decent health but wow...I have not ever had issues like this...how can a mattress be both lumpy and hard as a rock at the same time? I did the survey the hotel provided and alerted them to this issue. I did not call the front desk and did not want to do a bunch of room swaps as we had to bring all our sheets and comforters and pillows and the such with us because of our puppy and his safety needs (didn't want him to be exposed to possible viruses as he is still little). But I was so glad that I brought my pain medicine (I bring this with me for emergencies). The sole reason I would not recommend this hotel is based upon the mattress issue.
The food was good. Although, I did recommend to them in their survey that they should add greek yogurt and granola to their breakfast selection. But it was a good selection overall and the staff were nice enough.
The last bit of info I can provide is that of the elevator. It is typically not a problem to have no more than 6 people on the one elevator the historic building has but if you are leaving on a Sunday (when most are leaving) then you might as well prepare yourself to walk all your items down the stairs. You would think that between the hours of 9 to 11 that the hotel would limit its staff from using the elevator so that those who are trying to check out can access the one elevator. We had to fight the housekeeping staff and the maintenance staff along with the other customers with their luggage and animals for the one elevator. There were multiple times that a housekeeper would have a rolling cart that took up the whole elevator at a time in which people are trying to check out. Ridiculous.
Anyway, if you can account for all these factors then the location is superb and you will enjoy your stay. Good luck!