The Basin Park Hotel is a charming old building. It is a perfect reflection of the town's character! We purchased a vacation package and received vochurs for all of our chosen activities and meals. It was a wonderful way for first time visitors to Eureka Springs to experience what the town had to offer! The staff was extremely attentive, kind, and helpful. We enjoyed the gorgeous view of Spring Street from our room's windows. Our room was very quiet and comfortable, located on the 2nd floor (spa level). I really feel like the staff loves the old building a lot and tries to keep it nice.
We also took the Ghost Tour of the hotel because it was included in our package. The guide was fun and interesting. It was neat to hear some of the history of the town and of the hotel. $16.50 per adult ticket seems pretty steep for a one hour lecture, though.
Our experience at the Balcony Restaurant was uneven. We loved our appetizer sampler! The soups and bread that came with our meals were made in-house and were wonderful! Unfortunately, service was extremely slow. He repeatedly forgot things we, and the patrons around us, requesed. The server did apologize several times for this. I'm not really sure of the cause, but it got to be rather frustrating. We each ordered steaks: rib eye and New York Strip. My strip steak was acceptable, not the greatest of my life, but it was good. The side of frozen vegetable medly was unfortunate. My friend ordered the ribeye steak, medium. They brought it out bloody rare. He sent it back to be cooked longer. When the steak was returned to him, parts of it were a nice medium, others were extremely well done. He was pretty disappointed because he loves ribeye. It was most expensive item on the menu. We were expecting a lot more. We did receive a discount on the bill, but having a better quality entree would have been ideal.
All in all, I'd recommend staying at the hotel. It's very charming, comfortable, and convenient. Get a drink at the bar. They're strong, and you definitely get your money's worth. I would just avoid the Balcony Restaurant. Eureka Springs has many consistently delicious dining options. Choose one of them instead!