I booked this a month in advance requesting a fourth floor room. I arrived at 10 Am and was told I could not check-in until 3 pm. At this time I asked if my room was on the fourth floor and was told yes it is. When I got back to check-in at 3:30 I was handed a key to room 207. I asked what happened to my fourth floor room that I had requested and was told at 10 am that I had. I was then told there were no rooms available on the fourth floor. I was not happy but did not have much choice but to pay and move on. The room was clean, but the bath tub faucet leaked non-stop. There was no bellman in sight and the elevator only holds up to 6 people and there was a long line. I had to carry my luggage up 2 floors, so if you are handicapped beware. The beds were comfortable and had nice bedding, but the rooms are very dated. I figure in a historic hotel this is to be expected. The shuttle drivers on both shifts were great! They were much more helpful then anyone else in the hotel.