I booked this a month in advance requesting a fourth floor room. I arrived at 10 Am and was told I could not check-in until 3 pm. At this time I asked if my room was on the fourth floor and was told yes it is. When I got back to check-in at 3:30 I was handed a key to room 207. I asked what happened to my fourth floor room that I had requested and was told at 10 am that I had. I was then told there were no rooms available on the fourth floor. I was not happy but did not have much choice but to pay and move on. The room was clean, but the bath tub faucet leaked non-stop. There was no bellman in sight and the elevator only holds up to 6 people and there was a long line. I had to carry my luggage up 2 floors, so if you are handicapped beware. The beds were comfortable and had nice bedding, but the rooms are very dated. I figure in a historic hotel this is to be expected. The shuttle drivers on both shifts were great! They were much more helpful then anyone else in the hotel.
- Official Description (provided by the hotel):
- At the Spring where it all began, The 1905 Basin Park Hotel is Downtown Eureka Springs' full service lodging option featuring the Serenity Spa, the Balcony Bar and Restaurant, Lucky 7 Billiards & Bar and Jacuzzi Suites. As well as complimentary shuttle, free parking, security, and a 24-hour front desk and bellman service. As a guest of the Basin Park Hotel you get 2 FREE tickets to the Downtown Tour: Hellraisers, Hoodlums, and Heated History. This tour is fun for the whole family and you will learn all about the towns heated founding. The Basin Park Hotel hosts numerous weddings and events. ... more less
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- Also Known As:
- Basin Park Eureka Springs