My husband and I and another couple just returned from a trip to Eureka Springs and stayed in this hotel the first night we arrived. We were traveling from KC and arrived around midnight. This hotel is in a great location because it is one of the first ones you come to, and you don't have to drive all the way into town to get to it. Great if you are planning on arriving late. Upon check-in we received a warm, friendly welcome from the staff. As we drove up to our room we were a little scared what our room might look like because the outside of the hotel doesn't look very nice. It is true that you can't judge a book by it's cover though, because once inside we were pleased to find a nice, very clean room. Cleanliness is the most important factor that I look for in a hotel room, and this room passed my test! I can't say that I would spend my entire vacation in this hotel, but it was definitley great for a good night's sleep!

I have stayed at this hotel twice and am disappointed no rooms are available for the week I'll be there this year. The rooms are well kept, clean and roomy. Last year we had a leak under one of the sinks and it was fixed by the time we returned from shopping that afternoon. The staff are very friendly, polite and helpful. The full breakfast included with the stay was excellent with enough choices to make anyone happy. Any requests we have made have been met with friendliness and cooperation within their means. I would not hesitate to recommend the hotel to anyone and hope the hotel we had to book for this year will meet the Eureka Inn's standards.

This was on January 6, 2005. My fiance and I were on a long driving trip. We had driven from St. Louis, MO down to Corpus Christi, TX, and were on our way back from Corpus, and decided to stop in Eureka Springs while we were so far south so we didn't have to do all the driving in one day again, plus we like it there and wanted to go shopping. I was in Corpus at about noon or 12:30 when I made the reservation for that night for a jacuzzi suite. Because I knew we wouldn't be there until late, I specifically asked the person making the reservation how late we could check in. She said we could check-in any time, because the desk is staffed 24 hours. As you can imagine, we didn't pull into Eureka Springs until 2 in the morning, but we were secure in the knowledge that we could check in and then collapse into the jacuzzi for a few hours. We parked, went to the door, and ... it was locked. The doors have glass in them, so we could see there was no one at the desk. We knocked on the door, on the windows ... no one. I cried. I seriously cried. It was 2am, I was tired and exhausted and all I wanted was my Jacuzzi! So we drove around looking for another hotel... meanwhile driving back to the Best Western, not once, but TWICE, just to check and see if maybe the person staffing the desk had been in the restroom or something. We even checked for a doorbell. If there was a doorbell, it was hiding. We ended up going to the Comfort Inn and staying in one of their jacuzzi suites. The next morning I called the Best Western and asked the manager what the deal was, and he assured me he was going to have a discussion with a certain employee, because the desk IS supposed to be staffed 24 hours. That made me feel better.

As a side note, this Best Western does have Jacuzzi brand hot tubs in their suites, which you cannot assume is the case with all hotels there because they'll call any hot tub a jacuzzi, and it has a hot breakfast, both of which things we were very much looking forward to. I don't know if the breakfast is any good, but the fact that they offer one was appealing. We will probably give them one more try.

We stayed at the Best Western Eureka Inn at the recommendation of family. We were very pleased with our stay. We were on the breakfast plan, so we ate in the Gazebo restaurant. The first morning we had the buffet, and it was excellent. There are 4 breakfast options available with your coupon, but if you choose to order something from the regular menu or have the buffet, you pay a small additional charge. I can't say enough about the friendly staff. They were extremely accommodating from the minute we arrived. They also made our reservations for the Passion Play and Ozark Mountain Hoedown. Both times we had 3rd row seats on the aisle. We will stay here again.