15 members of our family stayed at this hotel Nov 16, 17, 18 2012 for a wedding vow renewal. The hotel is located outside the main Eureka Springs business/historical district but this is no problem--the city trolley system has a stop right in front of this hotel. This is a nice older property; hotel rooms in one building have outside doors. The other building has inside rooms. Our room (older part) was cheerful, clean, nothing super fancy. Yes, a total renovation would be nice but it's not an issue for us when the place is clean, quiet, etc. All appliances etc worked. Ventilation system quite comfortable. The bathroom was on the small side but it was clean, water was nice and hot, plenty of towels. Our king bed was comfortable; pillows on the bed were of enough variety that it was easy to find one that we liked. A full breakfast is provided (get daily vouchers in the lobby). Our breakfasts were delicious and served promptly which was no small task considering the hotel was very, very busy. There is an outstanding staff at this hotel both in the lobby and the restaurant. Just amazingly friendly, helpful, and the staff seemed truly delighted to have you as as guest. Definitely would stay there again.