We were looking forward to our third anniversary with our plans set to stay at the Hidden Springs B&B Blue Willow Room. However, just days before our trip, we received a phone call from Stephanie stating that our room had previously been booked to someone for a honeymoon package for a 3-day stay and she had forgot to write it down so we would have to move to their last available room which did not offer the same features as the one we had booked. It seemed that since we were only staying 2 nights and they were not going to make as much money from us they had given our room away. Since we decided we did not want the other room, we requested a refund of our 1 nights deposit ($158) which had already been deducted from my checking account weeks before. When I told them I just wanted my money back Jim & Stephanie both got very angry and began yelling at me. I was told that they would not have the money in the account to refund to me until their next stay. And when they did have it they would mail me a check! (coincidentally - they do not accept checks when you book a room, but I'm supposed to take theirs when they just told me they don't have any money in their account?!!) I tried to explain that I needed it credited back to my account rather than mailed to me so I would have the money to book another room for my trip, but they continued to yell at me that they would mail it back when they had it. I would say this establishment is in financial trouble and desperate to make money even if it ruins someone else's trip. They might seem nice enough when you first book, but if you run into any problems Jim & Stephanie are very unreasonable and terrible customer service people.
