Not having reserved this hotel myself, I was pleasantly surprised when I saw the award winning Tripadvisor sign when entering the lobby.
It all looked promising enough. Entrance and lobby look great. The first little false note (for a hotel of that standard) was the dirty carpet in the elevators. How much does it cost to replace a few square metres of carpet every few months?
Our room looked very nice with a lovely wooden floor (slippers would have come in handy here). Then more little false notes: dressing gown in the room is nice, but in a double there should be two pieces. Then the first irritating point: when taking a shower, there was a strong smell of ammoniac and this repeated itself every time, very annoying.
The bed was great but the first morning we were woken up at dawn by staff talking all the time right under our window. It seemed they were putting everything ready for a reception. The preparations in itself made surprisingly little noise but the (unnecessary because nothing to do with giving orders or the preparations) chatting continued till we decided that sleeping was over and we went for breakfast. I has just been in a cheaper hotel in Kerala and the selection of fruits there was larger than is this star hotel. For the rest, they offer the buffet breakfast that all these star hotel offer but it was nothing special. However, we noticed the next days that the capacity of this breakfast room is a problem at peak hours. Food platters are empty and not refilled soon enough, coffee can be a waiting problem (waiters serve you but one has to call them when there are more guests), the guy who makes the omelettes prefers to disappear from time to time. When a member of staff fetched a coffee for me, he had spilled all over on the saucer and still put it on my table. He seemed very surprised when I asked for another saucer as I could not drink without spilling coffee on my clothes. The first coffee I had there was so bad it made me sick. When others said their coffee was ok, I tried again and it was then clear that I had had the last, strong, bit of a can. Should not happen. The taste of the coffee could vary very much, from undrinkable to ok.
All minor things, I would not have written a review, but my ordeal was still to come.
Early afternoon I came back for a rest. Very loud disco music was going on right under my bedroom window and this was still going on early evening. I guess that the bridge groom, the bride and the guests were deaf by then and I was in all states, happy to be out of the hotel for dinner.
When the next morning I saw that they were preparing for another wedding party, I feared the worst. At two o'clock I came home. There was no music but the whole place was invaded by wedding guests, not only the lawn but also the swimming pool area. So much for a swim or a sun bath when one has dozens of weddings guests in full attire staring at you ... One brave lady was sunbathing in her bikini among all these people sitting on the deck chairs around the swimming pool. I abandoned my swimming plans, I do no not need an audience, and decided to go to my room since there was no music. Barely was I in the room when the music band of about 15 drummers and trumpet players started playing. I could not even understand the receptionist when I phoned her to ask her how long this would take. This is unacceptable! Not only are the premises completely taken over by the party guests, the hotel guests have no possibility for rest or privacy. Does the music have to be so overpoweringly loud that one cannot understand each other in one's room?
I asked to inform the management of the fact that this was unacceptable (I would have checked out had I known that the first loud party would not be the last), but there was never even so much as an apology, let alone reimbursement or some other compensation ( I did not ask for that but a good hotel manager will apologise and still try to make the guest satisfied).
Overall, the hotel could be nice but nothing can compensate for the noise. not even the view or the nice rooms. There is a contradiction in other things as well. For example, a nice card with a flower is left on the bed when the bed sheets are spread open in the evening with (compliments of the maid, but the hotel policy says that staff is not allowed to solicit for tips, lol), but the bathroom accessories are not filled up nor are the teabags and coffee next to the hot water kettle. One gets a free bottle of water every day. That is, I guess, another person who does that.
The hotel could be good value for money if there was no music at the wedding parties, if staff respected silence in the corridors (no yelling good morning at you from the other end of the corridor when most guests are still asleep) and if fully dressed wedding guests stay away from the swimming pool (the lawns are large enough).
The hotel is in a busy street, but because of the entrance a little bit away from the street nad nights are surprisingly completely quiet.
I think the hotel management has to make a choice: is it a hotel or is it a place for weddings?
Take the fifth floor and not on the street side. That is away from the lawn ( but then no view on th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.