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“Just a get by!” 3 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   2370 Sanders Street, PO Box 1013, Conway, AR 72033   |  
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Ranked #12 of 18 Hotels in Conway
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Just a get by!”
3 of 5 stars Reviewed September 28, 2013 via mobile

After driving several hundred miles we rolled into this Comfort Inn late on a Thursday night around 11pm they gave us room 213 a single king, if you don't mind it not having curtains to keep out the morning sun, then ask for 213. Clean room and good breakfast bar.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, October 28, 2013
Thank you for your review on our property! I am sorry that you had issues with the black out curtains and were unable to keep the sun out! However, I am delighted that you found our property to be clean and having a great breakfast! We hope you come back to visit us again soon!
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90 reviews from our community

Traveler rating
    36
    30
    16
    6
    2
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30
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
De Queen, Arkansas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 18, 2013

Check in process was a breeze. Very friendly staff. The lobby is very welcoming. Overall the hotel is comfy. However, the cover/comforter on the bed is lacking. We slept with the air conditioner off and still froze. Bathrooms could use some updating.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, September 26, 2013
Thank you for taking time to complete a review for us! Just so you know, we are in the middle of a remodel and will soon be displaying new bedding, new furniture and new carpet! Hope you come back soon and see all the new and exciting things we will have!
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Huron, Ohio
Top Contributor
153 reviews 153 reviews
104 hotel reviews
Reviews in 98 cities Reviews in 98 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Commendable job by management/owners to provide a quality, comfortable stay at a fair price.

I'd recommend new desk chairs that would better suit the height of the desk. That with the chairs in the breakfast area need cleaned or replaced due to oil spill workers usage.

Other than that, a real gem of a find and stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, September 16, 2013
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huron, Ohio
Top Contributor
153 reviews 153 reviews
104 hotel reviews
Reviews in 98 cities Reviews in 98 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Commendable job by management/owners to provide a quality, comfortable stay at a fair price.

I'd recommend new desk chairs that would better suit the height of the desk. That with the chairs in the breakfast area need cleaned or replaced due to oil spill workers usage.

Other than that, a real gem of a find and stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, September 16, 2013
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 29, 2013

This is a really great property if you need to stay in Conway. The rooms are bright & clean and updated. The hot breakfast was good. Nice and quiet and the service was very good. I would definitely stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, September 4, 2013
We are pleased to hear you enjoyed your stay with us!

I am thrilled to see that during both of your stays you experienced an excellent level of service from the staff. We work hard to make sure that is the goal each and every time.

We are pleased to have you as a loyal guest and look forward to your return each year!
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Bentonville, Arkansas
Top Contributor
92 reviews 92 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed July 10, 2013

We normally stay at the other location in Conway, but tried this one for a change. Had a suite on the first floor which was very nice and roomy. However, the chair and couch in the room had large, dark stains on them. Absolutely disgusting and my family couldn't sit on them without putting a towel down first. As typical in most hotels in the summer, there were a ton of kids on the first floor running down the halls, using the pool, and being extremely noisy. Good thing is that we didn't hear them at night.
Breakfast was very limited. Typical breakfast for a comfort inn. Beds were comfortable, but the overall cleanliness really bothered me in the room.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa B, Manager at Comfort Inn & Suites, responded to this review, September 4, 2013
We regret that your experience was not a great one.

I personally wanted to respond to your issues so you know that we do take these reviews seriously and they are not swept under the rug.

Due to the Mayflower oil spill, we have had many workers in and out of the property, which has unfortunately stained some of the furniture and carpets in some rooms. I wanted to personally guarantee you that we do ensure that everything is as clean as possible for the guest.

Your concerns have been addressed and forwarded along to the appropriate departments to see what we can do about some of these issues.

If you are ever in the area again, I urge you to come back and let us show you just how important your experience is to us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 2370 Sanders Street, PO Box 1013, Conway, AR 72033
Phone Number:
Location: United States > Arkansas > Conway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Conway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 69
Official Description (provided by the hotel):
Winner of the prestigious TripAdvisor Certificate of Excellence. ... more   less 
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Also Known As:
Comfort Hotel Conway
Comfort Inn And Suites
Holiday Inn Conway

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