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“Not what I expected!” 2 of 5 stars
Review of La Quinta Inn & Suites Conway

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La Quinta Inn & Suites Conway
2.5 of 5 Hotel   |   2350 Sanders St, Conway, AR 72032   |  
Hotel amenities
Ranked #2 of 18 Hotels in Conway
Kankakee, Illinois
1 review
“Not what I expected!”
2 of 5 stars Reviewed November 21, 2012

my family and I stayed at the Laquinta Inn and Suites in October and were very disappointed in the service we received. The breakfast was not served at the time that it was stated that it would be served, therefore we had to leave and go somewhere else and when I approached the check-in person at the front desk they seemed unconcerned or not interested. We were told to be patient that it would be ready shortly. We waited 10 more minutes and decided to leave. I did not count on paying for a breakfast especially with a family of 6. We stayed at this hotel because of the breakfast that they served. We were very disappointed. Can't say that I will stay at another Laquinta Inn again, at least not the one in Conway.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, General Manager at La Quinta Inn & Suites Conway, responded to this review, November 25, 2012
Dear Mark,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not exceed both of our expectations. Our breakfast is served M- F beginning at 6 AM, and Sat and Sun it begins at 7 am. We aplogize our breakfast was not ready when you arrived, and that our night clerk was not more helpful. We humbly ask that you accept our apology and allow us to make your next visit right. If you would like to talk please call us at 501-328-5100.

Thanks
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203 reviews from our community

Traveler rating
    152
    43
    3
    3
    2
See reviews for
113
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Oklahoma
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 18, 2012

We went with this La Quinta because it is pet friendly and because of the great reviews on Trip Advisor. Phenomenal experience. The hotel is nicely appointed, the breakfast has meat and eggs as well as oatmeal and yogurt. The exercise room had high quality True treadmills. This hotel changed my opinion of La Quinta

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, Front Office Manager at La Quinta Inn & Suites Conway, responded to this review, November 25, 2012
Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again!

Brittney
FDSR Manager
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A TripAdvisor Member
5 of 5 stars Reviewed November 17, 2012

I was extremely skeptical about the hotel and location but was totally impressed with the customer service I received prior to arriving as well as during my visit. The rooms were a great size. It was well worth the drive.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, Front Office Manager at La Quinta Inn & Suites Conway, responded to this review, November 25, 2012
Thank you for sharing your feedback! We are estatic to know that we have exceeded your expectations! We hope that you will keep us in mind if you ever travel here again.

Thanks,


Brittney
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A TripAdvisor Member
5 of 5 stars Reviewed November 11, 2012

My family had the pleaure to stay at the Conway Laquinta for UCA's homecoming weekend and we were pleasantly surprised to say the least. This was the best LQ hotel that we have ever stayed. The room was so spacious and the service was excellent! Will definitely stay again!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, Front Office Manager at La Quinta Inn & Suites Conway, responded to this review, November 30, 2012
Thank you for sharing your feedback! We are glad you enjoyed your stay! Please come back to see us!


Brittney
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Cincinnati, Ohio
1 review
4 of 5 stars Reviewed November 9, 2012

I like the contemporary style of La Qunitas and this one was no different. Clean, large bed, spacious room, higher than average lav counters and nice art. We arrived at 8:45am later than expected on the day of check-out. The guy at check-in informed the breakfast staff to accomodate us by not putting away the food. He also was so nice to strectch the check-out time. ( I hope he does not get into trouble) We pulled the blackout curtains to block the morning sun which made it feel like nightime and we are able to get a good 4 hours of rest before heading back on the road. As we left the room we noticed the staff hung the "Do not disturb" sign for us so that housekeeping would not knock. Nice touch. Refreshed, we checked out at 2:30pm and headed to the adjacent Waffle House before heading on the road.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, Front Office Manager at La Quinta Inn & Suites Conway, responded to this review, November 30, 2012
Dear guest,

Thank you for our feedback. We are extremely happy that our front desk clerk exceeded your expectations. We hope to see you again!
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Oklahoma City, Oklahoma
Top Contributor
131 reviews 131 reviews
64 hotel reviews
Reviews in 67 cities Reviews in 67 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 7, 2012

The location is great, there are a number if eating places close by, the area is safe and the hotel it's self is wonderful. The front desk clerks are friendly, the breakfast is great with egg, sausage,
biscuits and gravy and of course the regular cereal, waffle, yogurt etc. The rooms are big and
comfortable but most important the hotel is clean.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, Front Office Manager at La Quinta Inn & Suites Conway, responded to this review, December 1, 2012
Thank you for sharing your feedback with us. We are glad that we exceeded your expectations, and hope to see you your next visit in Conway!

Thank you again,


Brittney
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Moore, Oklahoma, USA
2 reviews
4 of 5 stars Reviewed November 7, 2012

I was a bit surprsed by the high quality of the appointments at this LQ. The room and bath were very clean. There was a pleasant fragrance when we arrived and as time passed there was no odor. In my line of work, no smell is judged as clean! The breakfast was hot and plentiful. The staff was friendly and helpful, though we didn't need much attention. Everything was available and in place when we arrived. I will stay here when I return to Conway to visit my college student in the future.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty M, General Manager at La Quinta Inn & Suites Conway, responded to this review, March 26, 2013
Thank you for sharing your feedback! We are estatic to know that we have exceeded your expectations! We hope that you will keep us in mind if you ever travel here again.

Thanks,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Conway

Address: 2350 Sanders St, Conway, AR 72032
Location: United States > Arkansas > Conway
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Conway
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Conway 2.5*
Number of rooms: 67
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