I had booked a Priority Club Rewards night here. When we arrived, the clerk told us that she was having problems with the Rewards reservation, and suggested that we "go somewhere" for a while and then check back. We asked if the hotel had some information on local points of interest, but they had none. Only after I called the 1-800 Priority Rewards customer service number were we able to check in. The manager was quite unfriendly when we checked in, and appeared to be "put out" when I asked her for a second room key card. When we checked out the next morning, the clerk was unable to give us any kind of receipt, although I asked for a document verifying that my credit card had not been charged--which I have received at other HIEs when I used a Rewards night. The clerk very sarcastically asked me if I wanted a blank piece of paper.
The hotel appeared to be deteriorating, and maintenance attempts seemed inferior. Our room had new carpet, but the floor beneath had ridges and seemed defective. The paint job on the bathroom walls was very sloppy, and the threshold was badly scratched and worn. The air conditioner ran continuously, but throughout the night our room was either hot or cold, although we did not change the setting. When we went out to our car the next morning to load our luggage in our car, the lawn sprinklers were spraying our car directly. It was impossible to get in the passenger's seat or put anything in the trunk without getting soaked.
I usually prefer to stay at Holiday Inn Express when one is available, but I do not plan to stay at this hotel again. The staff clearly did not appreciate our business, and I think one of the other newer establishments (e.g., the Comfort Inn) in the area would be a better choice.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel Camden features guest rooms with a coffeemaker, iron & ironing board, clock/radio, hairdryer, and spacious bathrooms. Suites additionally provide a wet bar with refrigerator and microwave. Two suites have the above plus whirlpool jets in the bathtub. Two deluxe suites have all of the above as well as a double whirlpool for 2 in room with king bed. Our complimentary Express Start breakfast bar is available from 6 am - 9:30 am. An elevator is available for your convenience. Free hard-wired and wireless high speed Internet access in all guest rooms. Business Center provides guests with a computer with free high speed Internet access and copy machine. Guest laundry. Dry cleaning service available Monday-Friday. Outdoor pool is seasonal. Pet friendly, please inform when making reservation. Sorry, no large truck parking. Visit Camden, AR and stay smart at the Holiday Inn Express Hotel. Take a virtual tour of the hotel. ... more less
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- Also Known As:
- Holiday Inn Express Camden Hotel Camden