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“Spacious and great service” 5 of 5 stars
Review of Comfort Suites Bentonville

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Comfort Suites Bentonville
3.0 of 5 Hotel   |   2011 S.E. Walton Blvd, I-540 & SE Walton Blvd - Exit 85, Bentonville, AR 72712   |  
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Hotel amenities
Special Offer
Choice Privileges Points
Ranked #6 of 22 Hotels in Bentonville
Certificate of Excellence 2014
Searcy, Arkansas
Top Contributor
64 reviews 64 reviews
8 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Spacious and great service”
5 of 5 stars Reviewed December 5, 2013

Chose this hotel based on Tripadvisor reviews and a great weekend rate made better with our company discount. Unfortunately, when I arrived at 10 pm, the booking through the Choice Hotel website hadn't gone through the first time. The gentlemen at the desk were very patient as I rebooked and even offered the use of the business center computer. They told me about all the amenities and checkout time and gave advice on bringing bags in through the lobby entrance which is closest to the one elevator, but parking near the rear door. I never had a wait time for the elevator even though there was only one.

The lobby is very clean with modern-style decor and furnishings. Two big flat screen tvs are located in the breakfast area which is fairly well laid out. Breakfast included waffles, biscuits and gravy, sausage patties, cheese "omelets", cereals, instant oatmeal, muffins and pastries, oranges and apples, and breakfast beverages. The staff kept it well-stocked.

Our room was not a true suite but had two queen beds, armchair, and a desk with office chair located beside the tv in one area. The area closer to the bathroom contained a sleeper sofa, coffee table, decent sized fridge, microwave, and a counter area for drinks. The bathroom had only one sink but ample counter space and soft towels. A small closet rounded out the room.

The beds were comfortable, the linens looked newer, and everything was clean. The only "dirty" area I noticed were some stains on the carpet near the micro/fridge set up. The heat wasn't too noisy and we heard no noise from other rooms. The hotel is far enough off the road that traffic noise is not a problem. Be careful that you do not park in the huge lot for the restaurant in front. Signs in the elevator warned that cars would be towed.

The gentleman at check out was incredibly pleasant and offered suggestions for sightseeing while in the area.

All in all this hotel reflects well on the Choice Hotel brand.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, December 17, 2013
Thanks for taking the time to review our hotel. Thanks to your comments we are checking all the rooms for carpet stains. We do have a regular preventative maintenance program which includes steam cleaning the carpet, but we are limited to the number of rooms we can do each day. I'm glad to hear the breakfast and front desk service were up to your expectations. We hope to see you again if you're ever in the northwest Arkansas area.
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183 reviews from our community

Traveler rating
    116
    48
    12
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2013

We found this hotel to be a gem in the world of hotels. I would say that we were treated as we were staying in a five star hotel. Not only were the rooms and breakfast excellent, but Kyle at the front desk went out of his way to ensure our stay exceeded our expectation.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 22, 2013
Thanks for taking the time to post a TripAdvisor review. Service and cleanliness are our passions. Please come back and see us.
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North Richland Hills, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2013 via mobile

The hotel was very nice with well appointed rooms. The hotel lobby was very nice but the check in staff was not the best. Breakfast was very good with a great variety of items. Hotel was close to many eating establishments.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 18, 2013
Thanks for taking the time to review our hotel. You must have hit us on an off night, as we generally get rave reviews for our front desk. That said, there should be no off nights, and I apologize for the lack of excellent service from the front desk, or anyone else for that matter. We will work hard to always provide service that rises above expectations.
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Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed November 13, 2013

Loved this hotel for our quick stay in Bentonville to visit the Crystal Bridges Museum and eat at Ruth's Chris Steakhouse. It was easy to find, even though the sign is not enormous. Our GPS took us right to it. The check in was quick and easy and we got a 4th floor room away from the elevator and ice maker at our request. We slept in a SUPER comfy bed and loved the blackout shades. The breakfast was delish and so was the manager's happy hour with beer and wine, fresh veggies with ranch and fresh fruit and chips and salsa. The atmosphere is bright and fun. They have a little pantry area where you can purchase just about anything you would ever need. The room was perfect with plug ins everywhere and a nice flat screen and lamps on both sides of our king bed. Plenty of pillows. Clean and comfy. We sat on the couch and shared a bottle of vino in comfort. Will def stay there again!

Room Tip: Ask for a room on the 4th floor away from the elevator and ice machine.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 18, 2013
Thanks for the review. The manager's reception you mentioned is available Monday through Thursday. It will be scaled back on Thanksgiving and Christmas Day, since we generally have very few people interested on those two days. Regarding electrical outlets, I want to mention that every room includes a "Recharge Station" on the work desk, usually below the television. This station includes extra outlets and USB ports to charge your devices.
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Elkhart, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

We always stay at Comfort Inn or Suite (20-25 nights/year) so we don't expect the Hilton, but sometimes things are not up to snuff and you feel disappointed by the experience and I've written negative reviews to warn others, but for the first time I feel compelled to share a positive review.
We just spent three nights in this hotel while visiting family. It was a very pleasant experience and the hotel was so much better than the typical Comfort Suite. The staff was friendly when we checked in and the cleanliness and appearance was far better than we were used to. Our room had the usual layout and everything was clean & neat. The lobby/eating area was bright and cheerful and the food was as good or better than other hotels. The indoor heated pool and hot tub were delightful, including plenty of towels to dry off. The pool even had a lift swing to allow the disabled to enjoy the facilities.
The hotel had a Managers Party every evening with free soft drinks and food from local restaurants around 5:30. We didn't partake because we were with family, but it isn't something I've seen before from Comfort Inn/Suites.
Each morning the USA Today was sitting outside my door so I didn't have to search for one in the lobby (and sometimes not find one).
I heartily recommend this hotel!

Room Tip: The elevator is at the end of the long hallway. We were in 230 and were near the far end of the hal...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 18, 2013
Thanks for the review. Since we're so close to the Walmart headquarters, many people think of us as catering to the business traveler. While we provide great value to the business guest, we also serve the leisure traveler well also. Thanks for staying with us and sharing your experience. We hope to see you again.
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NJ
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

This is an excelent hotel. The suite is fabulous with separate sleeping and sitting areas, the sink in the bathroom and the desk in the bedroom are beautiful granite. there's an indoor swimming pool, the hotel is convenient to restaurants, tourist attractions and the airport, the help is terrific -- especially Kyle at the reception desk (with his restaurant advice), the breakfast is delicious and the overall decor is warm and inviting.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 11, 2013
Thanks for the review. We're glad you enjoyed your stay. Restaurant advice is easy because we have so many great restaurants in the area, both chains and independents. Make sure to ask Kyle or our other front desk associates for restaurant coupons at the desk. You might get a free appetizer or dessert.
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Wimberley, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2013

This hotel is a group tour operator's dream! We will definitely take our guests to this hotel the next time we travel to Bentonville! All 23 of our 55+ age group loved it. When we arrived, the desk clerk had all rooms assigned as requested with the keys ready for me to hand out to everyone traveling with us. Our guests were able to go immediately to their rooms without having to wait at all.. Everything was perfect...large, clean rooms with a very comfortable King-sized bed. Decor reflects contemporary art found at Bentonville's Crystal Bridges Museum of American Art. Breakfast was more than satisfying. The only complaint I heard from any of our guests was that there weren't enough complimentary newspapers in the morning.

Room Tip: All of our rooms were comfortable. Request the ground floor if you don't like elevators.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review, November 7, 2013
Thank you so much for mentioning you are a tour group operator. Since the opening of Crystal Bridges we have sought to become the perfect stop for tour groups. We receive rave reviews from other tour operators and school and sports teams also. I appreciate the mention of the newspapers. We deliver USA Today's to our Choice Privilege members and keep extras in the lobby for non-members. I will order extra for the lobby when we have tour groups in house. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Bentonville

Address: 2011 S.E. Walton Blvd, I-540 & SE Walton Blvd - Exit 85, Bentonville, AR 72712
Phone Number:
Location: United States > Arkansas > Bentonville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Bentonville
#8 Business Hotel in Bentonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites Bentonville 3*
Number of rooms: 50
Official Description (provided by the hotel):
Enjoy a free, hot Savory Starts Breakfast. Surf on complimentary hi speed Wi-Fi. Take advantage of our meeting space (with AV equipment and catering services available) at no charge. Enjoy the indoor pool, hot tub, and fitness center. Separate areas for working, sleeping, and relaxing. Sofa bed, microwave, and refrigerator in every room. 24/7 snack pantry and coin operated laundry. Complimentary drinks and heavy hors d’ouevres at Manager’s Receptions (M-Th, 5-6:30pm). 32” LCD flat panel televisions with over 65 local, cable, and movie channels. Complimentary airport and city-wide shuttle service (based on availability). Pet friendly with plenty of grassy, walking areas. Surrounded by protected wet lands for a quiet night’s rest. Close proximity to many restaurants and shopping areas. Our guests enjoy fresh baked cookies and generous discounts at local restaurants. ... more   less 
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Also Known As:
Comfort Suites Bentonville Hotel Bentonville
Bentonville Comfort Suites

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