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“We stay here yearly.” 4 of 5 stars
Review of Hilton Garden Inn Bentonville

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Hilton Garden Inn Bentonville
3.0 of 5 Hotel   |   2204 S.E. Walton Blvd, Bentonville, AR 72712   |  
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Special Offer
2X Points Package
Ranked #7 of 22 Hotels in Bentonville
Certificate of Excellence 2014
Midwest
Top Contributor
122 reviews 122 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
108 helpful votes 108 helpful votes
“We stay here yearly.”
4 of 5 stars Reviewed January 17, 2010

The hotel is indeed clean and comfortable, and the beds are FANTASTIC. Breakfast ranges from $6.95-$8.95 per person, and is decent for a quick start, including cooked to order eggs, pancakes, french toast, bacon, sausage, and a range of other continental b-fast options. Service is usually slightly above average, and definitely so for the price point. Indoor pool is nice; jaccuzzi is lukewarm (pet peeve) and nothing special -- and EXTREMELY small;; more than 2 people in it and you will be claustrophobic.

Some (-) attributes: Room doors seem to slam very loudly, and hallways resonate noise more than average. "Business center" is a total JOKE -- the PCs run IE 6 (current standard is Firefox or IE 8) and the connectivity is no greater than -- omg -- 10K!!! Fortunately, the in-room high speed Internet (which I am using to write this) is MUCH better and reliable. The advertised "lounge" has apparently not been opened for quite some time.

I have never stayed here for business, and except for the rate, probably would look elsewhere... however... it has been a trusted location for our leisure travel for years.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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205 reviews from our community

Traveler rating
    109
    52
    31
    8
    5
See reviews for
41
40
14
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
little rock
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2009

What a disappointment. Rooms are small and have not been updated for a while other than the flat screen tv. Service was fair at best. The tub in the bathroom was so gross, I wouldn't even shower in it. The refrig. was broken...the knob was completely missing to turn it on at all. The room was INFESTED with spiders also....we killed 4. I would hate to think how many were living under the bed and in the closet! Yuck. What an awful experience. I expected more from Hilton.

  • Stayed November 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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DaceSmith, Revenue Manager at Hilton Garden Inn Bentonville, responded to this review, November 17, 2009
The property contacted this guest to discover the room in question and inspected the room after this review was posted. The refrigerator is in working order, there were no spiders upon inspection and the bathtub was clean. The staff was also not contacted during the stay as this would have been dealt with immediately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 2, 2009

Clean! Comfortable. Good location. Pleasant place to stay.

  • Stayed January 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2009

The room is ok. Breakfast is not included but very affordable.
Staff is very nice.
The fitness center is very poor: old equipment, small and noisy room
Location is good.

  • Liked — Friendly staff
  • Disliked — pooor fitness center
  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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Atlanta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 20, 2008

Stay away from this Hilton Garden Inn at all costs. The quality of the hotel items are substandard compared to the many other Hilton Garden Inns I have stayed, but the service is completely unacceptable. From the hotel GM Susan, to the night manger to the front desk supervisor, they will treat you poorly (and I am a Hilton Diamond member). There are many better options in Bentonville, do not stay here.

  • Liked — A nice steak house shares the parking lot.
  • Disliked — Their service
  • Stayed October 2008, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 14, 2007

Probably tough for some that want luxury and perfection, but I checked in really fast. Got 2 free bottled waters and free breakfast. Bed was nice, average room other than that, no real complaints about anything and no need to rave either. They even gave me another free bottled water in the morning.

  • Liked — Nice View
  • Disliked — Walls weren't especially sound proof.
  • Stayed October 2007, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa OK
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 12, 2007

I stayed at the Hilton Garden Inn, Bentonville AR, June 15th and June 16th 2007. This was by far my worst hotel experience in quite some time. The walls are paper thin and my floor had many children running/playing/talking in the halls & it felt like they were in my room. The food at breakfast sucked. The sausage was burned, the bacon ran out, the cook didn't know how to make my over-med eggs. Even thou price was low... it wasn't worth it. I got what I paid for. I won't stay here again.

  • Liked — location
  • Disliked — quality of the room walls (TOO thin) and quality of breakfast sucked
  • Stayed June 2007, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bentonville

Address: 2204 S.E. Walton Blvd, Bentonville, AR 72712
Phone Number:
Location: United States > Arkansas > Bentonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bentonville
#7 Family Hotel in Bentonville
#7 Romantic Hotel in Bentonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Bentonville 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Hilton Bentonville
Bentonville Hilton Garden Inn

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