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“Dirty Room” 3 of 5 stars
Review of BEST WESTERN Innsuites Yuma Mall Hotel & Suites

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BEST WESTERN Innsuites Yuma Mall Hotel & Suites
3.0 of 5 Hotel   |   1450 Castle Dome Ave, Yuma, AZ 85365   |  
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Ranked #9 of 36 Hotels in Yuma
GreenLeadersBronze level
Mission
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Dirty Room”
3 of 5 stars Reviewed January 29, 2011

We registered at about 1 pm. room wasn't ready; but said to come back around 3. We returned shortly after 3, room still not ready. Decided to come back later. We returned about 9:30 and checked in. Not happy with room. It is dirty, dust on tv, tv cabinet, light fixtures. Bed sheets looked washed, but not clean. Walkway outside of room was covered in leaves and bird dung. Front entrance was clean and nice. Breakfast was good- hot eggs, sausages, etc. Fruit and cold cereals. Small breakfast room. Room reservation included happy hour with a couple of drinks. We didn't attend. We originally planned to stay 3 nights; but checked out after 1 night because of condition of the room. When we checked out, the manager was very apologetic and gave us the room for free. Beds were comfortable

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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400 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
San Diego
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 9, 2011

We went to Yuma for an overnight trip and had a good stay at the Best Western Inn Suites. Rooms looked like they had been improved recently. Towels were thick, sheets were new, and the bed was great. Best night's sleep in ages.

Did happy hour and enjoyed it. Had choice of beer, wine, sodas also had popcorn, pretzels, chips and salsa. Don't forget to tip the bartended, she was working hard.

Breakfast the next moring was fine. Coffee good, choice of juices, cereral, hot food, waffles, yogurt and fresh fruit. If you left hungry you weren't trying hard enough.

We will come again.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 21, 2010

A visit October 3, 2010 was horrible. A non smoking room smelled of fresh cigarettes, so there was difficulty sleeping. The receptionist put me off to move till the next day. Then I found a large water bug in the room. I was on the ground floor which didn't help. I was then moved and upgraded to another room. The upgraded room was larger but didn't include a flat screen tv. The worst part was during the inspection of the room, found stained and dirt filled sheets. Specks of dirt on the entire fitted sheet of the bed. Maintenance brought new sheets but I slept on the sofa and left the hotel early the next morning. The rate is so cheap but not worth the headache.

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Victoria, Canada
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed October 3, 2010

If you are staying at Best Western in Yuma, make sure you get to the InnSuites Yuma Mall Hotel & Suites , not the Coronado Motor Hotel. The latter is closer to the original town center, and is not nearly as nice. Due to road work, signage is not helpful and we drove to the wrong one and had to backtrack ... should have used the Nav system.
There is a good business center with a fast printer and three PC's. Unfortunately, mine gave me a "60 second" boot warning, and then IPL'd 10 seconds later.
Ours was a good room with HDTV and an excellent king-size bed. The room air conditioning is thermostatically controlled. Unfortunately we couldn't find a way to adjust the fan speed, so it was either off, or on High, which was annoyingly noisey. The shower was good for tall people.
The smallish pool is nicely sheltered. PJ's Cafe next to the pool is air conditioned and has a happy hour from 5 - 6:30 sharp, during which you can get two free wine or beer. This is also where you can get your complimentary breakfast, which was good except for the too-salty corn beef hash. So go for the excellent baking powder biscuits, baked on site. You can eat indoors or al fresco by the pool. There is a complimentary Manager's BBQ on the first Wednesday of each month from 5:30 to 6:30.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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puerto penasco
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 6, 2010

This hotel is in bad need of a make-over!!! Everything was old, dirty, and falling apart.
The best thing about this hotel was it's location.

  • Stayed April 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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El Cajon
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 19, 2010

I stayed here with a friend for one night and we had a nice time. I'd stayed here before a few years ago so I remembered it was nice with a free happy hour a full breakfast in the morning. Well this time the happy hour is totally misleading. They'll tell you it's a free happy hour from 5-6:30..BUT they don't tell you that it's only for 2 drinks, and that is only for beer and wine. If you want a drink (and it's not the good stuff) it would cost $5.00 a drink! They DO NOT tell you this at the front desk so we were thinking that it would be a free happy hour like it was a few years ago. Totally "FALSE ADVERTISING" in my book and I doubt I'll stay there again. Breakfast was good and the place is decent but they should be upfront about the free happy hour. It's nothing but a croc!

  • Stayed March 2010, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Maricopa, Arizona
Top Contributor
406 reviews 406 reviews
63 hotel reviews
Reviews in 79 cities Reviews in 79 cities
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed April 13, 2010

My wife and I were out for a drive and decided to spend the night in Yuma. Upon enterring our room, we heard a dog barking. People who travel with pets must understand that Fido does bark when left alone. We changed rooms but the new room had a key issue. The front desk assigned us to a Suite--sounds good. The layout of our stuite was not good. The shower and water closet (potti) was in the front off of the kitchen--no plates, silverware, glasses--we didn't plan to cook so it did matter to us. To wash your hands after using the restroom, you had to go around the corner to the bedroom where the sink was. This room was quite and the mattress was very good. They offered a free breakfast. To me, you get what you pay for--must avoid the free breakfast next time. To us, it's a show just watching everyone get their "stuff". Word of caution on traffic: They are tearing up the main street, so turn into the mall and use the side entrance. Otherwise the road is reduced to one lane with hords of vehicles trying to get through this mess.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Innsuites Yuma Mall Hotel & Suites

Address: 1450 Castle Dome Ave, Yuma, AZ 85365
Phone Number:
Location: United States > Arizona > Yuma
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Yuma
#6 Romantic Hotel in Yuma
#10 Family Hotel in Yuma
#11 Business Hotel in Yuma
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Innsuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
Official Description (provided by the hotel):
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & Casinos. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Yuma
Yuma Best Western

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