I stayed at the Yuma Fairfield on a business trip last night. I had a confirmed, guaranteed reservation on American Express for a king, non-smoking executive room. I really need the larger space because I travel so much I get clausterphobic in the tiny Fairfield Inn single rooms. I checked in at 9:00pm, signed the registration slip and initialed the reserved rate of $109. I went to my room and it was a microsopic, smokey, single bed room. I returned to the front desk and asked for the room I had been guaranteed. They said the motel manager changed my reservation that afternoon and decided to put me in the "hamster hole" of a room.
After patient and calm discussion, I had to insist that I be given a non-smoking room that had 2 double beds in it. The front desk told me the room I was guaranteed had been "sold out" and my reservation was no good. The desk staff were completely cheerful but utterly unconcerned over the manager's fraudulent alteration of a paid guest's reservation. Subsequent phone calls to the manager have proven futile. This is a Marriott property, not some sleazy franchise! This property has serious customer relations, ehtical problems, and management issues to resolve.
The property is very new, beautifully maintained. I will gladly stay there again, but will definitely call the front desk very early afternoon to ensure they will honor my confirmed reservation and not perpetrate reservation fraud. You can't trust a confirmed reservation at this hotel.
- Official Description (provided by the hotel):
- Nestled in the Yuma & Gila Valleys of Southern AZ is the newly renovated Fairfield Inn & Suites by Marriott®. Conveniently located 1.5 miles from the Marine Corps Air Station and Yuma International Airport. Golf courses, Hiking, Birding & RockHounding are abundant in the Yuma area. Historic Yuma Territorial Prison, the Colorado River, Yuma Proving Grounds and Crossing State Historic Park are just minutes away. The backwater channels of the Colorado River provide plentiful fishing with 4 kinds of Bass, Catfish, Crappie & Tilapia. The newly renovated Fairfield Inn & Suites by Marriott is only 8 miles from Algodones, Mexico and The Imperial Sand Dunes. Also located in Yuma is the Wetlands Park, one of Arizona's largest children playground facilities. The Yuma River Tours and the Kofa National Wildlife Refuge are perfect for the outdoor enthusiast! ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Yuma
- Fairfield Yuma
- Yuma Fairfield Inn