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“Great location” 3 of 5 stars
Review of Hilton Garden Inn Yuma Pivot Point

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Hilton Garden Inn Yuma Pivot Point
3.0 of 5 Hotel   |   310 N Madison Ave, Yuma, AZ 85364   |  
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Ranked #4 of 36 Hotels in Yuma
Certificate of Excellence 2014
Glasgow, United Kingdom
Top Contributor
178 reviews 178 reviews
47 hotel reviews
Reviews in 55 cities Reviews in 55 cities
93 helpful votes 93 helpful votes
“Great location”
3 of 5 stars Reviewed October 23, 2011

Stayed one night. More of a business person hotel but close to Historic District & other attractions. Free parking & just off Highway 8. Check in staff very friendly & efficient, even though they mixed up the names with someone else called Stewart. This is one reason for the three stars, could have easily been two as with the mix up they gave us a check out bill with the other name & address on it which meant that they would have ours. Not very secure. Rooms clean. very new & spacious. Only downside was the supersonic air conditioning being very noisy & severe. Heard trains in distance but not overpowering.Free internet use in business suite a big bonus. Food in restuarant pretty standard but mine was tasteless. My wife's pasta dish of Basil & tomato had way too much garlic in it overpowering any other taste. Breakfast better with staff maitaining great standard. Bar prices dear but with a few bars across the road in the Historic District it didn't become a problem. Would go back even though we gave it 3 stars but as I said it was down to the security issue.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, October 24, 2011
Hello & thank you for taking the time to write a review about our property. We really appreciate our customers' feedback as it helps us in doing things better. We certainly apologize for the mix up at the front desk plus I passed on your comments to the Chef about your meal. Again, these things are important to us as we want to retain you as a loyal customer. Thanks again & we look forward to seeing you again when you pass through Yuma!

Sherri Sheeran
Director of Sales & Marketing
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424 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Chandler, Arizona
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 8, 2011

After driving through Yuma many times traveling between Phoenix and San Diego I decieded to stay in Yuma. This hotel was a pleasent surprise. We were given a two room suite with two bathrooms and a view of the Colorado River. They also had a two tier price for the breakfast, one for contintenal and one for full.

Room Tip: Ask for an upgrade to a suite
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, October 10, 2011
Thanks so much! We're so glad to hear that you enjoyed our stay with us. It truly is a great hotel plus we have an amazing staff to go with it! We hope you will visit us each time you're through Yuma as "we are here to serve"!

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marcos, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2011

At arriving my Mother and I were pleased by the staff. The staff members were eager to please, and such a delight. I was impressed by the cleanliness throughout the facility. We had breakfast which offered a variety to choose from at a reasonable price. One of our concerns was Safety...... We were comforted in the location, plus how well lit up the parking area was. Our request was for a handicap room close to the elevator. Our room was spacious, & accommodated our needs well. We were disappointed our stay was so short. I love being able to compliment establishments with an excellent rating, when well deserved. You won’t be disappointed in your stay…… Enjoy ;-)

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, September 22, 2011
Thank you so much for taking the time to write this review. We are so pleased that we exceeded your expectations! All of us here take great pride in providing superior service to our guests plus offer them such a beautiful product. We do hope that you make us your "home away from home" anytime you stop in Yuma! Thanks again.

Sherri Sheeran
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 4, 2011

Great place. Terrific new bed. Clean room. New bathroom. New decor in room. No issues at all.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, September 6, 2011
Thank you so much for taking the time to write a review on our hotel. We really appreciate our customer's feedback in order to continue to provide the superior service that we are so proud of. Thanks again & I hope we see you again in the future.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 19, 2011

I have stayed at the Hilton Garden a couple of times and have been very impressed. The staff is always very pleasant and helpful. The rooms are clean and comfortable. The bed has adjustable firmness and very comfortable.
In the past, we stayed at Springhill Suites and decided after a few problems there to try this hotel. We are glad we made the change.
We really like that there is a restaurant and bar in the lobby. We stop here all the time on a long drive and it is nice not to have to go out to eat if we do not want to. Also, they have a nice option for breakfast. You can get the whole thing cooked to order for one price and a continental for another price (around $5.). So you get a choice.
We did not do it but the river runs behind the hotel and there were lots of people tubing etc in the river. Looked like they were having fun.
We will be staying here again in the future.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, August 23, 2011
Thank you so much for your kind words about our property. We have such an outstanding staff who truly understand how to deliver superior service & they take great pride in what they do. We really value our customer's feedback so thank you for taking the time to write your review. We do hope that we will have the pleasure of serving you again in the near future.

Warm regards,
Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Az
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed August 18, 2011

This is a newer hotel in Yuma next to the river and near the town hall. The rooms were nice with granite counters and stylish furniture (see images).
There is a restaurant (empty at dinner time), pool and fitness center. They looked nice, but we didn't use any of the facilities.
The only down side was a rumbling noise from the HVAC system which woke both me and my wife up in the middle of the night. The HVAC seemed very noisy all night, so despite the comfortease bed, the noise ruined a good night's sleep.

Room Tip: Ask for something over looking the river, grab a cookie when you can as they disappear quickly, buy...
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, August 23, 2011
Thank you for taking the time write a review of our property. We always value our customer's feedback. I do hope that you will consider staying with us again the next time you come to Yuma.

Warm regards,
Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DFW, Texas
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 4, 2011

We stopped and checked in after a long day of shopping in New Mexico and then traveling the long nearly 8 hour drive to Yuma. We had reservations and called to update them twice so we were sure that our reservations were held. It was hot all day, and into the night. It was 102 when we checked in at nearly midnight. But it was nice and cool in the hotel. Our room was cool and comfortable, giving us the chance to sleep well and wake up refreshed. A hot breakfast was available there, as well as just cereal, fruit, juice and coffee if that is what we had preferred. Everyone was helpful and knowledgeable about area shopping, the sights, etc. It is near the Arizona Territorial Prison State Park, and the Yuma Quartermaster Depot & State Park. Interesting to visit.
We will happily stay here again.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherrisheeran, Director of Sales at Hilton Garden Inn Yuma Pivot Point, responded to this review, August 8, 2011
Thank you so much for your wonderful review. We really appreciate hearing from our customers as it always helps us to provide even better service. We look forward to having you back in the future!

Warm regards,
Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Yuma Pivot Point

Address: 310 N Madison Ave, Yuma, AZ 85364
Phone Number:
Location: United States > Arizona > Yuma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Yuma
#4 Family Hotel in Yuma
#6 Romantic Hotel in Yuma
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Yuma Pivot Point 3*
Number of rooms: 150
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Yuma and wake up on the Colorado River! This new hotel is located on the Historic Yuma Crossing National Heritage Landmark and downtown Yuma's river walk. Enjoy free WiFi and great amenities like on-site restaurant and bar, heated pool and complimentary fitness center. ... more   less 
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Also Known As:
Hilton Garden Inn Yuma Pivot Point Hotel Yuma

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