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“spoilt by receptionist” 3 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   1029 North Grand Canyon Boulevard, Williams, AZ 86046 (Formerly Fairfield Inn Williams)   |  
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Choice Privileges Points
Ranked #15 of 29 Hotels in Williams
north yorshire
Top Contributor
111 reviews 111 reviews
46 hotel reviews
Reviews in 57 cities Reviews in 57 cities
75 helpful votes 75 helpful votes
“spoilt by receptionist”
3 of 5 stars Reviewed 3 days ago NEW

good room on the ground floor. However there was a cement mixer in operation right outside our window. The main curtain rail was empty of curtains, blackout curtain was there though, just not up to scratch to see the empty rail. I walked to reception to point these things out. Well I don't think I should have bothered. "I really wouldn't know anything about it but I'm sure they can't work in the dark can they" As for the curtains well "I don't anything about it" My reply was " well you do now".
Nice hotel, perhaps a visit to a charm school would help.our visit was 14th Oct.

Stayed October 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, yesterday
Thank you for corresponding directly with me on your experience. We are committed to excellent customer service and your input will be utilized immediately. Again, thank you.
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70 reviews from our community

Traveler rating
    10
    24
    24
    6
    6
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27
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2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Bexhill-on-Sea, United Kingdom
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 42 cities Reviews in 42 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed on our way up to Grand Canyon for one night. Very good value.
Excellent room, breakfast and staff.
Easy access to town centre and highways.
Only negative relates to the construction of the building. The ceilings allow noise to transfer especially when you have an elephant above you with his boots on!!!

Stayed October 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
174 reviews 174 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we arrived to check in, we were told that the hotel had no water. They didn't know if or when it would be working.
We were given the option of going somewhere else, checking in and hoping that the water would work again and if it didn't, our stay would be free.

Given that this meant that the toilets would only flush ONCE if the water didn't come back on, we went elsewhere.

The woman working at the front desk was very nice about it, friendly and is an asset to the hotel. It must have been a long day for her as well.

That said, they have all guests reservation contact information on file... why couldn't they call or send an email giving them a heads up? Why take all that info as part of the reservation if you aren't going to use it?

There was a family of 4 that arrived after us that were scrambling to find something as well. I felt sorry for them as it looked like they, like us, had been driving for several hours and just looking forward to some relaxation.

Can't comment on the rest of the hotel.

Stayed October 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, 2 days ago
I appreciate your comments and I am truly sorry for the inconvenience. We have learned a lot from that experience and we will certainly put your input to good use. I hope you will try us again. Thank you.
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Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean and comfortable. Staff efficient and helpful. Included light breakfast was sufficient to get day started. Away from busy part of Williams but close enough to access food and other needs. Free internet for room or in the lobby at a desktop setup. Easy to access room from handicap parking.

Room Tip: Determine room location at check in. Some are a long walk with luggage. No bellman.
See more room tips
  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, 5 days ago
Glad you enjoyed your stay - please come again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerton, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night on our way up to see the Grand Canyon. The place was very clean and staff was friendly. Breakfast was minimal but the price was right. Williams is a really neat little town to explore.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, 2 weeks ago
We value your comments and hope to see you again! Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
Top Contributor
103 reviews 103 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Swift and friendly check in. Good size rooms (connecting, which was great) with everything one needs. Clean and quiet. Easy to find, signs are visible on the highway. Absolutely perfect location to travel back and forth between the Grand Canyon and Williams, and also to Williams center.  (Skipped breakfast and can't comment on it.) Fantastic value for Choice Privileges Points!

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, 2 weeks ago
We are pleased that you enjoyed your stay with us - and hope that you will join us for breakfast next time! Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Lake Tahoe, California, United States
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 14, 2014

This room was clean, the staff was very professional. I love the location because it is set away from the town of Williams a bit.

This hotel is less expensive than most that are this close to the Grand Canyon.

Great home base away from home!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, General Manager at Quality Inn, responded to this review, 2 weeks ago
We appreciate your kind words and hope to see you again soon! Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 1029 North Grand Canyon Boulevard, Williams, AZ 86046 (Formerly Fairfield Inn Williams)
Phone Number:
Location: United States > Arizona > Williams
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 29 Hotels in Williams
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 79
Reservation Options:
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Also Known As:
Quality Hotel Williams
Fairfield Inn Williams
Fairfield Williams
Williams Fairfield Inn

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