Having stayed in many Quality Inns and Comfort Inns in Canada, United States, and even the UK, i have expected a good level of cleanliness, polite staff and variety of services. I could even say i have become a fan of the chain in my many travels!
After a busy day of visiting the Grand Canyon i was looking forward to bunking down at the Quality Inn in Williams, Arizona.
Upon arriving in Williams on Hwy 64, i found it extremely odd there was actually no sign indicating where the hotel was located. I did not have a GPS with me, but with Williams being a small, tourist focused town I wasn’t concerned about not finding it. However, almost all the other hotel chains were well signed posted…after asking a staff member at the Comfort Inn ironically, i found my way to the hotel by the I-40. The hotel looked presentable enough on the outside, but i upon entering I was shocked by its dilapidated condition on the inside. The walls and hallways were in a sorry state, and my room was below the standards of the most basic motel….the bath tub had a strange colouration, the TV remote didn’t work, and the TV itself only had 10 channels! The heating/cooling system was so noisy and on its last legs I feared it was going to break down completely and/or explode! To top things off, the bolt lock on my door had been broken off, so I was not even completely secure. There was also no fridge or plastic cups in the room.
The staff seemed as well to be incapable...the women I dealt with at check in seemed to be overwhelmed by the computer reservation system and did not provide the general details about the hotel such as when breakfast is, etc. Very disappointing and unacceptable service.
I have never commented on hotels before on this website, but I was so shocked by the sorry condition of this location, that it should be either closed down or taken over by new management with focus on a complete overhaul of staff training and renovation of the buildings.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.