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“The guest laundry did not work” 3 of 5 stars
Review of Ramada Williams/Grand Canyon Area

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Ramada Williams/Grand Canyon Area
3.0 of 5 Hotel   |   950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)   |  
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Ranked #15 of 29 Hotels in Williams
Goose Creek, South Carolina
Top Contributor
102 reviews 102 reviews
17 hotel reviews
Reviews in 64 cities Reviews in 64 cities
26 helpful votes 26 helpful votes
“The guest laundry did not work”
3 of 5 stars Reviewed July 22, 2013

This H I is a pet friendly hotel. The day that we stayed we tried to do so vacation laundry and the washer was not working. I reported to the front desk along with the fact that a back door light was not working. We then discovered a very clean laundromat on route 66 and enjoyed breakfast at a dinner near the train tracks. We did enjoy dinner at the restaurant that is connected to the hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, August 7, 2013
Dear David G,

Thank you for taking the time to complete a review on your stay with us. I sincerely apologize for the experience you had with the facilities on offer. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Monterey Park, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 20, 2013

stayed two nights. as soon as we arrived Erika at the front desk was very helpful in all our needs. check-in was fast. it is a very short drive to downtown Williams(4-5 blocks) but, had no problem finding parking. I enjoyed my stay and will stay there again. thank you Erika for your fine service. Mr Steve Vicuna

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Maryland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2013

It's close to the Interstate, but away from the main attractions in Williams. They weren't very informative about the attractions in Williams. We had to find them on our own. This town had some of the best shops and restaurants along the Route 66 downtown area and we had a blast there with a gunfight in the streets, good deals in shops, and lots to see. Route 66 is alive in Williams. The laundry area had only one washer and dryer, both were well used. More machines would have been nice. Originally the room was not the one we reserved, but it was straightened out. Of all the places we stayed in our trek around Arizona, this was among the poorest quality for the price. Free Wi Fi but no free breakfast.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 15, 2013

This hotel is set up for tour groups that visit the grand canyon, I stayed for one night and the room is old and outdated, the hotel smelled, the indoor pool is nice, the staff at the front desk does not care, they act like they are tired of dealing with tourist.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, August 1, 2013
Dear Jeff W,

Thank you for taking the time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the room conditions and the level of service provided. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
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Pretoria
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2013

We checked in late as we drove from Las Vegas. The reception staff was not very friendly nor professional. I had questions with regards to Williams and found them unresponsive. The rooms are average in size and outdated. The rooms were clean, but the general areas in the hotel felt dirty. The hotel rates in comparison with other hotels in Williams are competitive. The hotel is not in the centre of town and you will need to drive to get to restaurants etc.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, August 2, 2013
Dear liza_loxton,

Thank you for taking the time to express your thoughts and concerns. I am pleased you liked the location of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pedasi, Panama
Top Contributor
107 reviews 107 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 14, 2013

Decent, clean room with great pillows. Check-in was quick and efficient. No complementary breakfast, just coffee makers in the room. Coffee, lemon-water and pop corn in the lobby. Easy off/on to the highway. Close to downtown. Skip the breakfast buffet in the attached Doc Holiday Restaurant, not worth it, go somewhere else.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 10, 2013

Decent, clean room with great pillows. Check-in took far longer than it should have -- if you can arrive at before or after 3pm, pick the later time when they change shifts.

No complementary breakfast, just coffee makers in the room. Coffee and lemon-water in the lobby. Easy stroll to McDonald's, Jack in the Box and KFC if you don't feel like eating at the hotel restaurant.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, July 31, 2013
Dear BookLaurie,

Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciated the room you had. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the service you received. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I sincerely hope you stay with us again in the future so we can show you just how exceptional we can be.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Williams/Grand Canyon Area

Address: 950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)
Phone Number:
Location: United States > Arizona > Williams
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 29 Hotels in Williams
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Williams/Grand Canyon Area 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Ramada Hotel in beautiful Williams, Arizona known as the Gateway to the Grand Canyon. As you will see the Ramada Williams is the ideal location. Conveniently located just off interstate 40, just 56 miles south of the majestic Grand Canyon. 40 miles east is Flagstaff, home of the University of Northern Arizona and the Snow Bowl slopes. To the south (60 miles) is Sedona, Arizona famous for the Oak Creek Canyon and the spectacular views of its red rock formations. There is much to see and do in Williams, Take a stroll along the Historic Route 66, enjoy a horse drawn carriage ride, watch a true re-enactment of a cowboy shoot-out, shop at one of the unique shops where local artisans sell their wares. Or enjoy one of the local restaurants (many with live entertainment. The Ramada Williams, boasts the famous "Doc Hollidays' Steak House. Just a 1/2 mile away from the Canyon Gateway Williams is the Grand Canyon Railway, departing daily to the Grand Canyon, giving a spectacular and ever changing view from the comfort of your train car. In November be sure to mark you calenders to the train and experience the magic of the Polar Express. ... more   less 
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Also Known As:
Holiday Inn Williams Hotel Williams
Williams Holiday Inn
Holiday Inn Williams Az

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