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“Doc Holidays” 4 of 5 stars
Review of Ramada Williams/Grand Canyon Area

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Ramada Williams/Grand Canyon Area
3.0 of 5 Hotel   |   950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)   |  
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Ranked #18 of 30 Hotels in Williams
Louisiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Doc Holidays”
4 of 5 stars Reviewed March 18, 2013

Good food! Loved everything, plus we got a 20% off coupon from our motel desk clerk. Service was a tad slow, even tho they were not busy at the time we went, but otherwise everything was fine. Would go back again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Service
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454 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wisconsin
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2013

This is a great Holiday Inn property. My favorite thing about the hotel is the huge pool and huge hot tub!!! The temp is like bath water and the hot tub is the size of 2 large hot tubs! We have stayed at this property several times throughout the years it has been open and have never been dissatisfied. The hotel also has an excellent on-site restaurant, Doc Holidays. I highly recommensd it!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2013

Staff @ check in very nice and helpful. Manager himself brought me to view room cuz I wanted to see it before checking in. Everything very clean and new. All the amenities needed and then some. After an hour of checking in, front desk called to make sure everything was ok ! I will stay here again and recommend it highly. Its a great homebase (& less expensive than Sedona) to travel from to see Sedona and The Grand Canyon.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leipzig, Sachsen, Germany
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 29, 2013

The hotel is not a hotel, which I would recommend. Nevertheless the price is good, breakfast is acceptable, staff is friendly (but not more than they have to) and unfortunately it's not that good located in Williams, because the town is bigger as it seems. It's a bit long to walk into the city center.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, August 6, 2013
Dear AnjaLuisa,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am pleased that you were satisfied with our hotel services. It is regrettable that you did not find our hotel convenient to the city center. Please accept our sincere apologies for any inconvenience it may have caused you. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

Friendly staff, clean hotel, nice amenities. We were pleased with the comfort of the beds. When you travel with a pet, it is nice to have a pleasant stay. The hotl has a restaurant, and there are three fast food places within walking distance.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 24, 2013

It was around 0 degrees outside, but heater didn't work. They had a popcorn machine in the lobby area, but didn't keep it full. My grandson was disappointed twice that he couldn't get any popcorn. (We had heard in advance that restaurant wasn't good, or economical, for dinner so we only ate breakfast the next morning. Breakfast buffet was worth the money. (Grandson ate free.) We chose the hotel because it was close to the highway, but next time would choose the Hotel right by the Polar Express train Depot. Wifi didn't work. Didn't check out the pool area. (It was December & 0 outside as I stated earlier.)

Room Tip: get one at another hotel
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, February 6, 2013
Dear Bob S,

Thank you for taking the time to express your thoughts and concerns. We're glad you were satisfied with your breakfast experience. My apologies for the inconvenience you had with our amenities and services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen C
Case Manager
IHGCare
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Townsville
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 15, 2013

Although the basic hotel amenities are OK, the staff are completely disinterest. One word answers to questions, no explanation of what room rates include (no breakfast, would be good to know). The In room wifi did not reach our room. Phoned the front desk ... Her answer 'it should???'. No attempt to remedy. Not enough blankets in the room despite record cold weather. And in the morning when we came down to reception to use the wifi, not one of the three staff members on reception acknowledged us at all. And there were no other guests there. We travelled in the USA for 6 weeks, and this hotel was the only one we found where the customer service was pathetic ... Holiday Inn you have let your country down!

Room Tip: If the front desk staff aren't interested, chances are that the whole place is like that. poor s...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, February 4, 2013
Dear suetbrettly,

Thank you so much for taking the time to write a review about your stay. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Williams/Grand Canyon Area

Address: 950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)
Phone Number:
Location: United States > Arizona > Williams
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 30 Hotels in Williams
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Williams/Grand Canyon Area 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Ramada Hotel in beautiful Williams, Arizona known as the Gateway to the Grand Canyon. As you will see the Ramada Williams is the ideal location. Conveniently located just off interstate 40, just 56 miles south of the majestic Grand Canyon. 40 miles east is Flagstaff, home of the University of Northern Arizona and the Snow Bowl slopes. To the south (60 miles) is Sedona, Arizona famous for the Oak Creek Canyon and the spectacular views of its red rock formations. There is much to see and do in Williams, Take a stroll along the Historic Route 66, enjoy a horse drawn carriage ride, watch a true re-enactment of a cowboy shoot-out, shop at one of the unique shops where local artisans sell their wares. Or enjoy one of the local restaurants (many with live entertainment. The Ramada Williams, boasts the famous "Doc Hollidays' Steak House. Just a 1/2 mile away from the Canyon Gateway Williams is the Grand Canyon Railway, departing daily to the Grand Canyon, giving a spectacular and ever changing view from the comfort of your train car. In November be sure to mark you calenders to the train and experience the magic of the Polar Express. ... more   less 
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Also Known As:
Holiday Inn Williams Hotel Williams
Williams Holiday Inn
Holiday Inn Williams Az

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