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“Disinterest Central!” 1 of 5 stars
Review of Ramada Williams/Grand Canyon Area

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Ramada Williams/Grand Canyon Area
3.0 of 5 Hotel   |   950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)   |  
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Ranked #19 of 29 hotels in Williams
Townsville
1 review
2 helpful votes 2 helpful votes
“Disinterest Central!”
1 of 5 stars Reviewed January 15, 2013

Although the basic hotel amenities are OK, the staff are completely disinterest. One word answers to questions, no explanation of what room rates include (no breakfast, would be good to know). The In room wifi did not reach our room. Phoned the front desk ... Her answer 'it should???'. No attempt to remedy. Not enough blankets in the room despite record cold weather. And in the morning when we came down to reception to use the wifi, not one of the three staff members on reception acknowledged us at all. And there were no other guests there. We travelled in the USA for 6 weeks, and this hotel was the only one we found where the customer service was pathetic ... Holiday Inn you have let your country down!

Room Tip: If the front desk staff aren't interested, chances are that the whole place is like that. poor s...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Williams/Grand Canyon Area, responded to this review, February 4, 2013
Dear suetbrettly,

Thank you so much for taking the time to write a review about your stay. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Wayne, Indiana
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

Just pulled in with no reservation. Front desk was real nice. Asked for better price and got a break. Kids enjoyed pool. Hotel could be a little cleaner but felt safe and ok to stay with family. I would stay again if in Williams .

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minnesota
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 30, 2012

Stayed in Williams at the Holiday Inn for 10 days in late Nov early Dec. One of the first days I had items disappear from my room. At first I suspected the cleaning people tossed the items out but when the staff said they didn't recall tossing anything I suspected theft. My hunch was confirmed after I found out the person who actually cleaned my room knew what the items where and their value to the right people. Front desk was utterly unhelpful. Manager never showed up as promised and when I finally did speak to her she stated the items couldn't possible be stolen as the staff would never do that. Riiiight. No offer of compensation, not even an apology. If you stay here don't leave anything in your room and also don't eat at the restaurant unless you enjoy being violently ill with a few hours.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 26, 2012

Booked 3 rooms arrived 45 min before 3:00 was told "check in is at 3:00 no exceptions". Would not even look to see if a room was ready. When I asked to pay for all 3 rooms prior to our children arriving, hotel manager stated "what do you mean". Wasn't what she said but tone. Called Holiday Inns corporate office to see if they could do something. Corporate called manager who stated she did check for a room for us and none was available. That was a lie and not what she told us. When we were allowed to check in, we were not given a map or directions on where to go. When we asked if there was an elevator (two floors, but 5 children with ski gear and 50# bag) desk staff pointed to ceiling and said "the second floor is right up there, then told our kids to help with the bags. The oldest child with us was 8 yrs old the others 4 and 5 yrs. Not to mention I think I know where the second floor is!. The batteries were out of the remote for the t.v., but the room was clean and comfortable. The buffet was not good. Pancakes cold would not even melt the butter. But the wait staff was very pleasant. I am very service oriented and when I see 3 maids leaving the building and am told I cannot check in until 3:00, that tells me you don't care about your customer. They could have at least offered to keep our luggage at the front so we could unload, change and go skiing. We will not stay there again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAN ANTONIO
Senior Contributor
35 reviews 35 reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 16, 2012

Hotel was clean, comfortable, affordable, and the staff was very professional. The rooms had comfortable pillows, sheet, matress. I must say I feel so much better when a hotel has name brand products, and the cortesy products are bath and body works. The tvs are flat screen. The workoutcemter has 1 nice treadmill, stepper, bicycle, and some step ups for aerobics. There is a restaurant connected to this hotel that is very convenient when its snowing outside. Wonderful stay, Id stay here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2012 via mobile

Stayed here one night after riding the train. Everything was as expected with a clean room and needed accommodations. We got the basic room so there was nothing fancy like a couch or fridge, but we didn't need any of that. The room had a coffee maker but I found it more convenient to walk to the coffee bar by the front desk.

Staff was helpful and courteous when we arrived and left. They were very prompt when my toddler decided at 3:30am that he didn't like what he ate. I called the desk for a new set of sheets and there was a knock on my door in less than 2 minutes with fresh sheets.

Room was reasonably priced and I would have no problem staying there again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danvers ma
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 14, 2012 via mobile

we stayed here for 1 nite before taking train to grand canyon. the location is convient to the town of williams.
hotel is pretty clean bed ok flat screen tv with hbo.
biggest draw back for us was our room 103 was right next to highway trucks all night long.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Ramada Williams/Grand Canyon Area

Address: 950 N Grand Canyon Blvd, Williams, AZ 86046 (Formerly Canyon Gateway Hotel)
Phone Number:
Location: United States > Arizona > Williams
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 29 hotels in Williams
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Williams/Grand Canyon Area 3*
Official Description (provided by the hotel):
Welcome to the Ramada Hotel in beautiful Williams, Arizona known as the Gateway to the Grand Canyon. As you will see the Ramada Williams is the ideal location. Conveniently located just off interstate 40, just 56 miles south of the majestic Grand Canyon. 40 miles east is Flagstaff, home of the University of Northern Arizona and the Snow Bowl slopes. To the south (60 miles) is Sedona, Arizona famous for the Oak Creek Canyon and the spectacular views of its red rock formations. There is much to see and do in Williams, Take a stroll along the Historic Route 66, enjoy a horse drawn carriage ride, watch a true re-enactment of a cowboy shoot-out, shop at one of the unique shops where local artisans sell their wares. Or enjoy one of the local restaurants (many with live entertainment. The Ramada Williams, boasts the famous "Doc Hollidays' Steak House. Just a 1/2 mile away from the Canyon Gateway Williams is the Grand Canyon Railway, departing daily to the Grand Canyon, giving a spectacular and ever changing view from the comfort of your train car. In November be sure to mark you calenders to the train and experience the magic of the Polar Express. ... more   less 
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Also Known As:
Holiday Inn Williams Hotel Williams
Williams Holiday Inn
Holiday Inn Williams Az

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