The hotel didn't prepare for the holiday. They ran out of propane for the heaters in the pool area for a few days. The breakfast was really filling and we loved the staff. There was a room mix up and a guest opened end entered our room at 1 am. The hotel didn't have enough cleaning staff scheduled for the holiday so our room didn't get cleaned for 2 days. The entrance to the hotel needed to be plowed because we got stuck entering the hotel. The location was perfect and we hope to return. Our room faced the snow and the view was beautiful. We were able to climb around and play in the snow near the hotel.