Traveling during the holidays with no reservations we found Flagstaff hotels to be full. Called and reserved the last room in this hotel. There was a mix up of overbooking but the staff went above and beyond to get us a room and one front desk member remembered my husband as a guest from three summers ago. Due to the mix up our night stay was compensated.
The room was beautifully furnished and VERY clean. The bed was very comfortable. We stayed in the handicap room on the first floor, it was close to the exit and parking. The room was very spacious.
Upon getting home, there was an additional mix up with billing but the staff handled it with no questions and great ease. Was a pleasure dealing with them, which is rare. Will definitely stay here again when driving through!