We spent two nights here to take the Grand Canyon Railway. Booked through a pre-pay site we arrived to find our room with two queen beds was now a King with a sofa bed. Though the gal that checked us in was not aware of the sofa bed and was going to have a rollaway brought to us. We called her from the room and informed her we could use the sofa bed but needed bedding. Apparently they are supposed to be left made up but ours was not. The room, however, was clean with fresh new carpet, bedding, and drapes. Small things were out of place though which indicated to me that housekeeping needs a bit more supervision. (I've been a hotel GM, so I speak from that perspective.) The room had no extra pillows or blankets which the front desk told us should be there. As mentioned before the sofa bed was unmade. Some of the furniture was crooked which looked sloppy. Again, small things but noticeable. Unfortunately the sofa bed was very uncomfortable and since my sister was up most of the night, I was as well. (The King bed was very comfortable, though.) In the morning we arranged with the front desk to move to a two bedded room and had to pack all our things and bring them to the desk to be stored. (Being short on time it would have been helpful to be able to leave the packed bags in the room to be moved by the hotel staff, but this didn't seem to be an option.) The young gal at the desk was very helpful and sympathetic. Our second night was much more restful for both of us. The bathrooms are okay, clean with plenty of hot water. The towels were quite rough, though. Breakfast was fine with the standard BW buffet set-up. In my view they could tighten up on some standards (maybe logo'd sweatshirts aren't the best attire for the front desk) and procedures but this hotel is a good option for affordable comfort in Williams
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