Ate an evening buffet that was real good and an excellent breakfast. Wish I knew what blend of coffee they serve...it was great!

My husband & I recently stayed at the Grand Canyon Railway Hotel and everything was great with the exception of Max & Thelma's restaurant. We had vouchers for free dinners and breakfasts. Used the dinner voucher the first night & was told we could use the voucher for the buffet or order up to $15.95 off the regular menu, which I did. My waitress told me it could be up to 30 minutes before I would get my dinner " it just depended on when they would get to it". I said that was OK, then overheard the waitress talking with her boss, who told her no, it would be more like 35 - 45 minutes and made her come back to advise me of that. Needless to say, I cancelled my order and just got a bowl of soup. My impression was that although they offer food off the regular menu, they do not want you to order it, because it is much cheaper for them if you just eat the buffet dinner. We did try the breakfast buffet the next morning and the food was not very good - the scrambled eggs tasted like they had been cooked at least 2 hours earlier and were hard and dry. We complained to the front desk and they said that they do get alot of complaints about Max & Thelma's and we were told we could use our remaining dinner & breakfast vouchers at the gift store if we wanted.

Our visit to the Grand Canyon on May 23 - 26, 2007 was marred by the very bad food served at Max and Thelma's Buffet. This is a situation that requires a serious review by the management. On Thursday, 5/24/07, using our voucher's for dinner at Max and Thelma’s, which is part of the Rails to the Rim Package. My husband had the buffet Prime rib, (or so it was called), the meat was so tough you literally couldn't cut through it with a steak knife. I had the Roast Pork Loin, which looked good, but was flavorless and dry. The next morning for breakfast I had the oatmeal, I'm not sure how to describe that particular texture, gooey comes to mind, it was inedible. Friday night, again using our voucher's (you’re stuck with these vouchers). We tried the Catfish and Hush Puppies. The catfish was breaded, and possibly deep fried, as was the hush puppies. I don't know where they got that catfish the skin was left on and breaded over. Anyone having ever caught/cleaned and cooked catfish knows that skin must be removed, because it's muddy tasting, and smells very bad. Neither of us could eat it, or the Hush Puppies, a deep fried corn meal with absolutely no seasoning for flavor. So we paid with our voucher's and vowed to never return. Service was not very good either. We went over to the Hotel and ordered pizza and nacho's at Spencer’s.

Way overpriced and awful food. Watch your receipt because they will overcharge you too!!!!