My family (wife, 2 boys: 4 y/o and 6 y/o) booked the train/hotel/food package over Spring Break in March 2008. The train was fun (overpriced nonetheless), but the hotel itself is like a Motel 6.
We pulled up and there was no one to help with our bags, so we had to lug them ourselves. The place is huge and impersonal with a tiny lobby and a maze to get to your rooms. Check-in was good though -- fast and courteous. Our room was even ready at 9am, which was a pleasant surprise.
Sadly, the room itself was a big letdown. Although it was clean, it was very basic with absolutely no frills: paper cups in the bathrooms, old tv, cheap linens, lumpy pillows, and thin walls. All of this would have been fine if we were paying $69/night, but our entire package - room, train, food was close to $1000! We booked the package directly with the hotel, so there was no real way to figure out the room rate, which was another annoyance.
The worst part was the dinner buffet at Max & Thelma's. Since it was Spring Break, you could NOT order off the menu as promised. The food options were awful, the dining room was loud and overcrowded, and the lines were long. It was just miserable. My wife and I couldn't get out of there fast enough. The breakfast buffet was a little better. They had cowboys roaming around talking with the diners, which my kids loved. Overall, the service at the hotel and restaurant was good. But even the friendly staff couldn't overcome the low quality of everything within this property.
We booked this hotel for its convenient location to the train, which it had. But in hindsight we would have been better off staying at a nicer (and cheaper) place in Flagstaff and enduring the 20 minute drive before and after the train. Don't be fooled by the hotel's incredibly designed website and online photos. This place is a cheap motel that is asking outrageous prices b/c it's next to the train depot. Save your money and stay somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure