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“Outdated and in need of a revamp” 3 of 5 stars
Review of The Grand Hotel

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The Grand Hotel
3.0 of 5 Hotel   |   149 State Route 64, PO Box 3319, Tusayan, AZ 86023   |  
Hotel amenities
Ranked #4 of 5 hotels in Tusayan
Hertford
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Outdated and in need of a revamp”
3 of 5 stars Reviewed 3 days ago NEW

Stayed for 1 night. - wouldn't stay again.
Pros - great location on shuttle bus route to GC Park
Cons - needs major modernisation. Inferior outdated and run down. Cost was expressive for really why can only be described at best as a budget hotel.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Santa Monica, California
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We thought this was going to be a really awesome old hotel, with a lot of character and old charm. We found it to be maybe just a step better than a Travel Lodge or something similar. It was clean, there were good amenities (jacuzzi, shampoos and soaps, etc), it had a restaurant (meh - not so bad/not so great, but had fun live music, and a bar with large TV screens - it was Fifa Play-off time).

**This is NOT a 5 star hotel. 4 at best. But it's not a dump either. There were animal heads all over the place (I get the charm, but I just hope they weren't real....but I have a feeling they were). And it was definitely a bustling place. But the staff were friendly and helpful (we had a lot of questions) and there is a shuttle that takes you all up and down the town and into the Grand Canyon National Park. The hotel is only about a mile from the park, but if you don't want to pay the parking fee and deal with parking at the park, the shuttle is nice and it moves pretty fast. Parking does fill up quickly, so it's nice to have an alternative.

it is surrounded by sundry shops, liquor stores, souvenir shops, restaurants and other quaint attractions (a small canyon museum, etc.) We did not find ANY of the restaurants to be all that fantastic. The best meal we had, was at the El Trovar hotel which is located within the park's grounds.

Our room was at the back of the hotel. The view was of a hillside and the hotel parking lot. Although we were not disturbed by cars coming and going. Also the dark window coverings made it possible to sleep with the heat of the sun bearing down on the room. And the A/C worked nicely. The beds were cozy and comfortable, which was nice. We did hear other guests entering and leaving their rooms, as their doors slammed loudly (unintentional - it's just how it is) - that was a bit of an annoyance in the morning when folks were just leaving for the day.

Basically it was a reasonably good stay, but definitely not a luxury stay. With that in mind, I would say this hotel is a bit over priced for what they advertise themselves to be. But a good deal for something on a 4 star level.

Not bad or good - pretty much just middle of the road.

Room Tip: Rooms at the back have a nice hillside view and fewer cars in the parking lot to disturb you.
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  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Little Torch Key, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This is one of the worst hotel experiences that I've had and extremely expensive. The room was okay but for
$350 it should at least be very nice. I'm handicapped and the door to the bathroom opened in the wrong direction so you couldn't get a wheelchair through. I had to ask for a shower bench and then how to clean it before I could use
it. I had to ask for Kleenex. I ordered a hamburger in the restaurant and was told "they were out of hamburger
patties". I would never recommend this hotel to anyone.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Avoid if you're expecting a luxury hotel while visiting the Grand Canyon (go for El Tovar if you need a recommendation). For a place that charges over $300 per night (on weekdays) do NOT expect ANY 5 star luxuries. This place is VERY basic. Clean room, good air-conditioning, free parking, decent wifi (free) and a nice exterior. There's an indoor pool and very small gym. Nothing fancy at all. Not sure why the cost of this place is so high....

The pictures you see are all accurate but we were certainly expecting a much nicer stay. For example: no one to help you with luggage, no valet parking, no turn-down service at night; no concierge to help book tour, our wake-up calls NEVER happened, no mini-bar, no complimentary breakfast, no bathrobes, no newspapers outside your door in the morning.

Try the Best Western or Holiday Inn Express - you'll save money and be just as close to the grand canyon.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Des Moines, Iowa
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The beds were very good and air condition working fine, but that was it. Very simple and poor decoration. Not a nice place. Service at the bar was ok. Restaurant poor.

The price is too high for what was offered.

Next time will look for other option.

Stayed July 2014
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Grovetown, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is minutes from the entrance to the Grand Canyon National Park. The quality of the hotel was equal to many of the Days Inn and similar hotels I stayed in over the years (2-3 stars). Not worth the $270 we paid. I only see them taking advantage of their location for their price. Plan ahead to get one of the other nearby hotels for less. Most are across the street.
The amenities included a restaurant and gift shop.

Stayed July 2014, traveled with family
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Sydney, Australia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Pay over $250 per night and NO FRIDGE in room?

Maitre de at breakfast told us there would be a 15 minute wait and queue while 2/3's of dining room was empty... not enough staff.

Good beds, location is OK, wi-fi good but.....

Room Tip: See if they have one with a fridge
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Grand Hotel

Address: 149 State Route 64, PO Box 3319, Tusayan, AZ 86023
Location: United States > Arizona > Tusayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Tusayan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grand Hotel 3*
Official Description (provided by the hotel):
Guests of The Grand Hotel enjoy gateway access to Grand Canyon National Park, the entrance to the park is just one mile away, and a variety of recreational activities. The lodge, built in 1998, features classic architecture and decor with rustic timber, western ironwork, and immense log beams. A central lobby with a towering stone fireplace invites good books, lively games of checkers, and inquisitive conversations with travelers from around the world. The nearby grand piano inspires guests to play their favorite tunes and sing along. ... more   less 
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Also Known As:
Grand Hotel Tusayan
Grand Hotel Grand Canyon
Grand Hotel Arizona

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