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“Disappointing” 2 of 5 stars
Review of The Grand Hotel

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The Grand Hotel
3.0 of 5 Hotel   |   149 State Route 64, PO Box 3319, Tusayan, AZ 86023   |  
Hotel amenities
Ranked #4 of 5 Hotels in Tusayan
Dana Point, California
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
“Disappointing”
2 of 5 stars Reviewed May 4, 2013

The only thing it has going for it is the location. For the price expected at least a little bit more class. The rooms are tired looking. The towels in the bathroom were horrible, I have better towels in my rag drawer. The coffee pot had leftover grounds and paper cups only. Had a room with a balcony, don't waste your money. The balcony was dirty and looks at the parking lot. Had dinner in the dining room. Over priced and mediocre food. The service was sloooow even though only about 5 tables were seated. Hate to see what happens when they are busy. Love the Grand Canyon, but pass on this place, unless they make improvements. There are better places available for the money.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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423 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lubeck, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 2, 2013

The hotel is in a very good shape, located close to the entrance of Grand Canyon National Park. Rooms and bathroom are spacy und tasteful decorated, service very good and fficient. The athmosphere of the whole place is very comfortable.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glendale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2013

Pet friendly a plus. Great location- minutes from the south entrance of the grand canyon. Clean, comforable room. Restaurant on site good. Quiet rooms. Very spacious. Walking distance to the IMAX theatre- a must see. Staff very friendly. Need to move the vending machine away from the hot room next to the pool- all the chocolate is melted.

Room Tip: Do not buy any candy/chocolate from the vending machine on the first floor. it is in a very hot rom...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2013

This hotel is very basic, looks good from the outsite but internally not grand at all. My husband myself with our 12 and 9 year old stayed in the room with 2 queen beds room was very small had a coffee pod machine with paper cups (yuk) no facilities to make a cup of tea... we had bought an electric jug earlier on in the trip and I made a cup of tea but had a terrible smell like fish from the paper cups had to go and buy some mugs from the overpriced gift shop... and there was no fridge. When we checked in there were only 3 towels and the reservation clearly said 4 people, when the room was made up the following day still only 3 towels so had to go to reception numerous times. There was WiFi but we were unable to get on the 3 days we were there apparently doesn't work well when the hotel is fully booked. We were very dissapointed for the amount of money we paid for the room you are definately paying for the location. They were clearly understaffed. We wont stay here again.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Middletown, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 24, 2013

The hotel is very clean, but rooms, food, drinks and store are pricey. Stock up on food at grocery before you get there. Tusayan is a small town with a strip of hotels, restaurants, and other stores for trinkets, etc.....all over priced. That's what you get for staying just 10 minutes from the fantastic views that the Grand Canyon offers. Essentially no concierge service so make your own plans after doing your search on the internet...you will be much better off. Overall the place was clean and is very close to the canyon. I would recommend this place. I am convinced that you will not find better value at other places in the area due to the location.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
103 reviews 103 reviews
38 hotel reviews
Reviews in 53 cities Reviews in 53 cities
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed April 21, 2013 via mobile

You'd think that being in a small town so close to one of the world's most spectacular natural wonders would make you step up and offer something memorable......sadly this hotel is not it. Yes it has some charm and a good location only 10 minutes from the canyon, but it misses on almost all other things most people consider important.
Our double room was clean but not very spacious. We actually asked to be moved as they had us in a room directly across from the laundry which we didn't want. The Hotel itself is quite big, has a gift shop, sports bar & dining room. The bar is where we spent most of the time as they have happy hour and a great assortment of draft beers on offer. The dining room is poorly lit and did not look to offer anything special so we ate across the road at the Best Western which is a sad indictment on this Hotel. There is an indoor pool which our kids used but the fitness center is small and some of the equipment wasn't working.
Overall this place needs to work harder, spend some money and hire staff that have better customer service skills. I wouldn't stay here again.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 18, 2013 via mobile

Keep your expectations low and you probably won't be disappointed- this is a basic hotel that you wouldn't want to stay in for longer than 1 or 2 nights. The positives- it's close to the canyon and clean. The rooms are OK and we found the bar the best place to spend time as they have a few big screen TV's and a great selection of draft beers on tap.
The bad- the service wasn't great, the WiFi didn't work properly on the day we left and they ran out of coffee in the lounge. The fitness centre was small and two of the treadmills weren't working. Overall this place just didn't seem to feel like it had to work very hard for your business which doesn't say much for the town. We didn't read any good reviews about the food so we opted to eat across the road at the Best Western for dinner and had a great meal. In fact we didn't eat at the Grand at all even the breakfast buffet looked unappetising.
Next time we would try and book a room at the South rim of the Canyon.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel

Address: 149 State Route 64, PO Box 3319, Tusayan, AZ 86023
Location: United States > Arizona > Tusayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Tusayan
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of The Grand Hotel enjoy gateway access to Grand Canyon National Park, the entrance to the park is just one mile away, and a variety of recreational activities. The lodge, built in 1998, features classic architecture and decor with rustic timber, western ironwork, and immense log beams. A central lobby with a towering stone fireplace invites good books, lively games of checkers, and inquisitive conversations with travelers from around the world. The nearby grand piano inspires guests to play their favorite tunes and sing along. ... more   less 
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Also Known As:
Grand Hotel Tusayan
Grand Hotel Grand Canyon
Grand Hotel Arizona

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