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“Expected more.” 3 of 5 stars
Review of The Grand Hotel

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The Grand Hotel
3.0 of 5 Hotel   |   149 State Route 64, PO Box 3319, Tusayan, AZ 86023   |  
Hotel amenities
Ranked #4 of 5 Hotels in Tusayan
Southampton, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Expected more.”
3 of 5 stars Reviewed March 5, 2013

Stayed here for 2 nights, expensive at $98 a night, nice scenic hotel, rooms were clean and big, check-in staff were excellent, I ate in the bar area, where the staff were friendly and service excellent. Tried to have a breakfast in the restaurant, shown a table then waited for at least 10mins, nothing happened, waiters continually passed me, so got and had breakfast up the road.

Great location, scenic hotel, but wouldn't stay there again.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Brisbane, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

We booked this hotel for a one night stopover on a bit of a whim as it looked like a real "wild west" experience based on the reviews & web site - we were not disappointed. From the minute you enter the lobby with the open fireplace & saloon bar feel (yes with fake animal heads mounted on the walls) we felt like we were truly in a hotel with a difference. We booked the Grand Suite for our family of 4 & the room was huge. It had been snowing & the room was quite warm & cozy when we checked in with a King bed & pull out sofa bed & 2 TV's. The kids enjoyed the indoor heated pool though it was not overly warm & there is a coin operated laundry if you need to wash. We ate a buffet breakfast in the restaurant in the morning which had a good variety but wasn't the best food we had eaten in our travels. The staff were ok but not very friendly. The entrance to the Grand Canyon South Rim was literally a 5 minute drive & there were several options in Tusayan Village to eat out if you want to. Overall The location was perfect for us. We enjoyed our stay & the price was good value & what we expected to pay for this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Buffalo, New York
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 25, 2013

Beautifully decorated, very nice clean room, fireplace and common area in lobby was nice. Restaurant, coffee shop and gift shop part of complex. Great dinner in restaurant, a little pricey but expected for area. The service in the hotel, coffee shop and restaurant were sub par for the price. Not rude, just not very friendly or attentive. Neat to have live music at dinner-older country singer gave it that rustic western feel. Convenient location near stores, about ten minutes from Grand Canyon.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bellingham, Washington
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 25, 2013

Pros: Front desk upon checking in was very friendly and accommodating. Lobby is very attractive.
Gal in gift shop/snack bar very friendly, Waiter in Canyon Star - very friendly.
Property looks nice from the street. Bed was very comfortable.

Cons: the whole place is light with fluorescent lights...they are awful. Rooms are a bit shabby, hallway carpets were filthy, chair in our room was dusty! Shower was slippery and the faucet when in the shower position squealed. Room heaters are circa 1960 and are loud and inefficient.

Room Tip: The rooms with balconies are a little bigger than other kings room, but face the street which could...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Camp Hill, Pennsylvania, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 23, 2013

I first want to say that the hotel is a nice property. The loby is fun and the rooms were clean and nicely appointed but the servce had much to be desired. We may have just had an unfortunate night but I wanted to make sure others were aware of what might happen to them. I was told by a local after our poor night stay that the hotel which used to be family owned is now owned and run by the company who runs the services in the grand canyon. My understanding from this person was that overflow from the park ( and large bus loads of visitors) are sent to this hotel. The night we stayed there ther were 5 busloads of foreign teenagers staying there. They were loud and disruptive into the night and are likely the cause of our 2 hang up calls made from within the hotel (after the second I took the phone off the hook) I called the front desk to complain and they assured me they had extra security but I am not sure exactly what they were doing. Our room was totally surrounded by the students and I was told by the sales manager that they had no choice but to put single patrons within the areas of the students due to requests to keep the boys and girls separate. The students were up VERY early ( before six a.m.) and were again noisy in the halls and were slamming doors. We did have 15% taken off our room, but that really didn't make up for the less than desireable night sleep and poor desk staff. My opinion is that this company needs to focus on customer service something lacking here. If you plan to stay here you might want to ask what types of busloads might also be staying for the night otherwise dont expect to sleep and don't expect the staff to care.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 21, 2013

Chose this hotel when traveling with my son and his wife who are from the Midwest. Thought they'd like the southwest decor and cowboy bar that was pictured on the hotel's website. Decor was nice and the hotel had a "grand" entrance. Restaurant was very large and we were told there was entertainment that evening which we looked forward too. Rooms are good, fairly new and clean. Food in the restaurant is pricey but that may just be due to the location and the captive audience one has in Tusayan. The entertainment was weak, mumbly cowboy at the stage, really kind of pathetic. Ended up feeling disappointed, much due to the cost of hte meals.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Indian Point
1 review
4 of 5 stars Reviewed February 17, 2013

Room prices were reasonable; there was a good dining facility on premises; there was a bar that welcomed locals and tourists. Very good for the price, even during the off-season, mid-week. I'm just writing now to fit the 200 char min.

Room Tip: Grand Canyon Village is full of stuffy FOP's.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel

Address: 149 State Route 64, PO Box 3319, Tusayan, AZ 86023
Location: United States > Arizona > Tusayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Tusayan
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of The Grand Hotel enjoy gateway access to Grand Canyon National Park, the entrance to the park is just one mile away, and a variety of recreational activities. The lodge, built in 1998, features classic architecture and decor with rustic timber, western ironwork, and immense log beams. A central lobby with a towering stone fireplace invites good books, lively games of checkers, and inquisitive conversations with travelers from around the world. The nearby grand piano inspires guests to play their favorite tunes and sing along. ... more   less 
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Also Known As:
Grand Hotel Tusayan
Grand Hotel Grand Canyon
Grand Hotel Arizona

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