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“Not Great, not bad” 3 of 5 stars
Review of The Grand Hotel

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The Grand Hotel
3.0 of 5 Hotel   |   149 State Route 64, PO Box 3319, Tusayan, AZ 86023   |  
Hotel amenities
Ranked #4 of 5 Hotels in Tusayan
Bellingham, Washington
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Not Great, not bad”
3 of 5 stars Reviewed February 25, 2013

Pros: Front desk upon checking in was very friendly and accommodating. Lobby is very attractive.
Gal in gift shop/snack bar very friendly, Waiter in Canyon Star - very friendly.
Property looks nice from the street. Bed was very comfortable.

Cons: the whole place is light with fluorescent lights...they are awful. Rooms are a bit shabby, hallway carpets were filthy, chair in our room was dusty! Shower was slippery and the faucet when in the shower position squealed. Room heaters are circa 1960 and are loud and inefficient.

Room Tip: The rooms with balconies are a little bigger than other kings room, but face the street which could...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Camp Hill, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 23, 2013

I first want to say that the hotel is a nice property. The loby is fun and the rooms were clean and nicely appointed but the servce had much to be desired. We may have just had an unfortunate night but I wanted to make sure others were aware of what might happen to them. I was told by a local after our poor night stay that the hotel which used to be family owned is now owned and run by the company who runs the services in the grand canyon. My understanding from this person was that overflow from the park ( and large bus loads of visitors) are sent to this hotel. The night we stayed there ther were 5 busloads of foreign teenagers staying there. They were loud and disruptive into the night and are likely the cause of our 2 hang up calls made from within the hotel (after the second I took the phone off the hook) I called the front desk to complain and they assured me they had extra security but I am not sure exactly what they were doing. Our room was totally surrounded by the students and I was told by the sales manager that they had no choice but to put single patrons within the areas of the students due to requests to keep the boys and girls separate. The students were up VERY early ( before six a.m.) and were again noisy in the halls and were slamming doors. We did have 15% taken off our room, but that really didn't make up for the less than desireable night sleep and poor desk staff. My opinion is that this company needs to focus on customer service something lacking here. If you plan to stay here you might want to ask what types of busloads might also be staying for the night otherwise dont expect to sleep and don't expect the staff to care.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Surprise, Arizona
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 21, 2013

Chose this hotel when traveling with my son and his wife who are from the Midwest. Thought they'd like the southwest decor and cowboy bar that was pictured on the hotel's website. Decor was nice and the hotel had a "grand" entrance. Restaurant was very large and we were told there was entertainment that evening which we looked forward too. Rooms are good, fairly new and clean. Food in the restaurant is pricey but that may just be due to the location and the captive audience one has in Tusayan. The entertainment was weak, mumbly cowboy at the stage, really kind of pathetic. Ended up feeling disappointed, much due to the cost of hte meals.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Indian Point
1 review
4 of 5 stars Reviewed February 17, 2013

Room prices were reasonable; there was a good dining facility on premises; there was a bar that welcomed locals and tourists. Very good for the price, even during the off-season, mid-week. I'm just writing now to fit the 200 char min.

Room Tip: Grand Canyon Village is full of stuffy FOP's.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Phoenix, Arizona
Top Contributor
99 reviews 99 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
232 helpful votes 232 helpful votes
1 of 5 stars Reviewed February 4, 2013

I hike the Grand Canyon every year with a group (usually 15-18 ladies). Part of our trip is to stay overnight after the hike out at a nearby hotel. We always stay at another hotel in Tusayan or Flagstaff but we decided to give The Grand a try this year.

I had booked the rooms a month before and purchased the breakfast buffet as a package. When we went to check in, they said they did not offer that anymore (new iwnership). They honored it for us.

Four of us shared two adjoining rooms. First, the toilet was running in one of the rooms, making lots of noise. Then the TV did not work (it was Superbowl Sunday). They sent "maintenance" up to check but they coukdnt fix it. We had all our gear unpacked but we thought we'd try to move to another room. After checking the new room, we discovered that neither TVs worked, so it was back to our original room.

Beds were comfortable...pillows flat. Shower water pressure was low but they had nice soaps in the shower.

We always go to the hot tub after our hike and we choose a hotel with this feature. The hot tub at The Grand is fine but the water is luke warm. Cold water was shooting out of the jets. I take hotter baths than this!

In the morning, we went to have breakfast and they had no coffee brewed (it was7:30 am). What hotel doesn't have fresh coffee ready in the am? We were the only people in the restaurant. There were no newspapers (not even fr sale). Breakfast was so-so. I was not impressed by seeing wait staff, maintenance crew, and maids busy getting their breakfasts too. Our waiter was getting his breakfast while on duty! What?

At checkout we complained about all the problems with the room and the clerk said he could not make an adjustment on the bill. He got another person on duty who said only the manager could do that and she w not on duty til 11am. No manager on duty? We asked him to call her and he said she could not be reached. Really? What if there was an emergency at the hotel?

They took 30% off our bill after another guest came down complaining that she was charged a pet fee for her service dog.

We will not stay there again.

Room Tip: Don't bother.
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 3, 2013

We went on the 29th of january, it was cold when we got to the hotel. The staff that welcome us was very friendly and helpful. When we got into the room it was so cold, I guess they dont put the Heather on before,,.,it took a good 2 hours to heat up the room. The heather is very noise and its very next to the bed. We didnt really sleep that night.
The restaurant in the hotel was so so.
I would not go back at this hotel.

Room Tip: I really dont know....I took a room on the 3rd floor
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 of 5 stars Reviewed January 29, 2013

We stayed here for one day while visiting the Grand Canyon. I came from on a road trip from Maryland to San Fran and this is the best hotel I've stayed at thus far. After my stay I can say that there are only a few downsides. The hours on the workout room, and no microwave or fridge. This staff was amazing, hot tub relaxing, restaurant at the hotel has very good food and live entertainment, only 2 miles from the grand canyons south rim gate, and best of all the rooms are very clean and spacious. Even with the workout room closing at 10 it was a lot better than your average hotel workout room. The front desk even let me workout earlier than the gym opened because I was on a time schedule. This is a great place to stop.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel

Address: 149 State Route 64, PO Box 3319, Tusayan, AZ 86023
Location: United States > Arizona > Tusayan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Tusayan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grand Hotel 3*
Official Description (provided by the hotel):
Guests of The Grand Hotel enjoy gateway access to Grand Canyon National Park, the entrance to the park is just one mile away, and a variety of recreational activities. The lodge, built in 1998, features classic architecture and decor with rustic timber, western ironwork, and immense log beams. A central lobby with a towering stone fireplace invites good books, lively games of checkers, and inquisitive conversations with travelers from around the world. The nearby grand piano inspires guests to play their favorite tunes and sing along. ... more   less 
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Also Known As:
Grand Hotel Tusayan
Grand Hotel Grand Canyon
Grand Hotel Arizona

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