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“Good location” 4 of 5 stars
Review of Holiday Inn Express Grand Canyon

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Holiday Inn Express Grand Canyon
2.5 of 5 Hotel   |   Highway 64, PO Box 3245, Tusayan, AZ 86023   |  
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Ranked #2 of 5 Hotels in Tusayan
Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Good location”
4 of 5 stars Reviewed July 14, 2014

We initially wanted to stay at hotels inside grand canyon village, however all were sold out being the memorial day weekend and hence booked this place. We stayed here for a night and was great. The hotel is a 5 minute drive from the national park entrance. Great location with variety of restaurants close by. Breakfast was basic but decent. Overall good stay to see grand canyon.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2014

Holiday Inn Hotels are usually clean, good locations (near attractions) somewhat less
expensive than other hotels, and have cheery people to take your money and clean
your rooms. This Holiday Inn lived up to their reputation. Located just outside the gates
of the Grand Canyon in Arizona. Very convenient, clean, courteous people and
plenty of parking spaces.

Room Tip: Ground floor is best so as to not have to wait on elevators.
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George Town, Grand Cayman
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 9, 2014 via mobile

We booked through Hotels.Com and got a really good rate for a family room for 2 adults and 2 kids. The staff at check in were ok and provided useful information.
The entrance to the room was rather untidy, almost as if the corridor had not been vacuumed but the room itself was clean and well prepared, if a little on the small side.
The location is excellent, close to all the local amenities and perfect for a scenic morning run! We were able to visit Plaza Bonita for a reasonably priced family dinner (beware the HOT dipping sauce).
The free breakfast service was adequate but incredibly busy. Our only complaint for the whole stay was the terrible "super fast Wifi" service that either didn't work or ran so slowly that it was pointless trying - we witnessed many guests complaining about this.
We enjoyed the stay.

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, July 26, 2014
Dear GaryBenham,

Thank you for your recent stay, and for taking the time to provide feedback. We are very glad that you and your family enjoyed your time here, and that the room and breakfast selections were all to your liking. On the other hand, please accept our sincerest apologies for the shortcomings, particularly with the WiFi connectivity. We have forwarded your concerns with the respective departments and will certainly take action to improve the quality and services we offer.

Thank you for choosing us and we hope to see you next time your travels bring you to Grand Canyon.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 8, 2014

We were lucky enough to get a fairly last minute reservation for a king suite, in a separate building from the building where the reception and registration area was located. The suite was lovely with a king bedroom with tv separated from a living area with desk, sofa and tv by a bath/kitchen area. Extra amenities in bathroom(sewing kit, shoe shine, shower cap) from most HIE that we have stayed at. Microwave, fridge, kitchen sink, coffee/tea maker and supplies. Morning USA Today delivered. Simple hot and cold breakfast with enough items to get you started. Room was quiet, clean and comfortable. Bed linens seemed brand new. I Would absolutely recommend for a day or multiday trip to Grand Canyon.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 8, 2014

This a really good hotel. Checking was quick. Car park was good too with just about enough space. The hotel room key serves as an access card to enter the building which is a good security feature. The rooms were excellent. We stayed in a suite which was quite large and had all the necessary equipment in the open kitchen. TVs in each of the rooms also provided good entertainment. The bathrooms were large but could do with a lock on the door. The breakfast too was very good with quite a large spread. The chef ensured that all guests were well looked after. A fantastic hotel!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, NC
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed July 6, 2014

One of only 4 places to stay in Tusayan. Not worth the price but the location is what you are paying for. I agree with all the other reviews. Grit your teeth and bare the price. The breakfast was ok to us. We are more protein and fat people and there was mostly carbs on the breakfast bar. The coffee is better at the breakfast than in the room.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, July 21, 2014
Dear lhaynes83,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, LA
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 5, 2014

I stayed in a suite at The Venetian in Vegas for a few nights before and spent less per night, Nothing horrible but were it not for the location this is a one or two rating, Jut average or less on everything, The service was OK. The breakfast was crowded but that is more the fault of everyone trying to get out early to see the canyon. An OK pool and no fitness center,

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, July 21, 2014
Dear IkoIkoIko,

Thank you for staying with us and for leaving a review of our property. I am pleased to know that our location worked for your needs and that you found our staff commendable. However, I am sorry that your breakfast experience was not up to par. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for your time and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Grand Canyon

Address: Highway 64, PO Box 3245, Tusayan, AZ 86023
Phone Number:
Location: United States > Arizona > Tusayan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Tusayan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grand Canyon 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
The Grand Canyon Holiday Inn Express Hotel & Suites features 164 guest rooms and a 32 suite room annex. Free in-room high speed Internet access is available. We are entirely a non-smoking hotel. The Holiday Inn Express Hotel & Suites is located one mile from the Grand Canyon National Park South Rim entrance. Dining and entertainment within walking distance. 1/2 mile from the Grand Canyon Airport and Helibase. Air tours, jeep rides, raft trips, can be arranged from the hotel. Free continental breakfast from 6:30 am to 9:30 am. KidSuites Available for 2 adults and three children - Queen rooms have 4 person max, and King Rooms have 2 person max. Visit Grand Canyon, AZ and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Grand Canyon Hotel Tusayan
Holiday Inn Grand Canyon National Park
Grand Canyon National Park Holiday Inn

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