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“This Can't be a Standard Holiday Inn” 3 of 5 stars
Review of Holiday Inn Express Grand Canyon

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Holiday Inn Express Grand Canyon
2.5 of 5 Hotel   |   Highway 64, PO Box 3245, Tusayan, AZ 86023   |  
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Ranked #2 of 5 hotels in Tusayan
Kipling. SK
Top Contributor
80 reviews 80 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
“This Can't be a Standard Holiday Inn”
3 of 5 stars Reviewed March 9, 2013

In my opinion, with the nearby lodges in the park, this Holiday Inn must have felt it did not need to try too hard. The rooms were pretty basic, not a lot of room, no fridge or micro, and poor internet. TV had just a handful of channels, and the bathroom was small. Overall our stay was comfortable enough, and the staff were friendly, helpful, and ambitious. The breakfast in the morning was excellent, and the attendant on duty was working hard to keep it that way with the large number of guests there at that point in time. Overall a good place to stay, but I will try somewhere else If I pass through again.

Room Tip: There is a newer outbuilding likely open in the Summer. Might be worth inquiring about.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, March 25, 2013
Dear WidmarshSK,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Sydney, Australia
Top Contributor
245 reviews 245 reviews
150 hotel reviews
Reviews in 128 cities Reviews in 128 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed March 7, 2013

This is typical and very good HIExpress where we have stayed durin our GC exploration. Perfect location, great mini-suite. Very loud, anyway, you are in Express. Alnmost no internet connection because of the issues in the town.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milpitas, California
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 5, 2013

we stayed here as apart of our road trip from Salt lake city UT to Phoenix AZ. The day we stayed it was snowing heavily and we reached to hotel late. Why? because previously we were going from Grand Canyon East entrance while driving from Page AZ. While driving on highway 89, way to Grand Canyon National PArk came on highway 64 west and we took right and message was road closed after 25 miles. I thought it might open till Holiday Inn. Because sign did not mentione that we can not access any services using this route. I assumed that Tusayan would be accessible because no sign like "No Access to Tusayan". Anyway we started our journey and it started snow after 20 minutes or so we reached to park entrance and still no sign I asked park ranger and she said very bluntly No, YOU Can not go from here, I asked and reply was roead was not plowed. We have to come back and make loop via Flagstaff and Williams because of snow and weather it took us 5 good hours. I will reccommend that business associate of Tusayan shuold be very proactive in winters and put the sign on highway 89/64W junction about the accessibility.
Big relief was we reached hotel safly and got upgrade. But I found this hotel walls like paper thin all talking, phone ring travel room to room.
Breakfast amazing...Hot cinnamon rolls I liked it.
It is very closed to Grand Canyon National Park.

Room Tip: This is a big hotel, I think they have 3-4 separate building. Do not take out your luggage till you...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, July 12, 2013
Dear Amit j,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast.

However. We’re sorry about the paper thin walls. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 5, 2013

The holiday inn is a good option if you have to stay near the Grand Canyon. The rooms are big, clean and comfortable, with a big LCD tv, coffee machine.... There is an indoor swimming pool and Idro-massage. For breakfast you have a wide choice (pancakes, sandwiches, fruit, cereals, sweets). Recommended even if for the same price I would choose the best western( I have been also there), because the breakfast is better and the hotel has more facilities( especially for dining).

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Top Contributor
59 reviews 59 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 2, 2013

We visited the South Rim of the Grand Canyon the end of February, 2013 and enjoyed staying in a spacious, comfortable suite. It was warm and comfortable. The only negative is the breakfast area was not opened until 6:30 am. This impacted our plans to reach the canyon before sunrise at 7 am so we skipped the breakfast. An earlier breakfast (at least for a bagel and coffee) is a needed addition.

Room Tip: The corner suites are very comfortable and quiet.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 27, 2013 via mobile

We drove over to the Canyon from St George for an overnight stay and used HIE for our Hotel. The hotel is a bit dated but they are working to upgrade it. They put us in an upper floor room which was clean and quiet with good easy access. Value for the area was great as it is just a short drive to the Canyon park gates. The breakfast was better than other free breakfasts we have had on this holiday. The 3 and 1/2 rating would be correct all thing considered.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 25, 2013

The only good thing is the location, and the one employee at the front desk at the time. The rest is not what I expect from a HIE. Walls are paper thin, the room was very small (I mean the toilet was right off the bed with only a small wall between). The door to the room looked like it was broken into (the door jam was messed up) tried to chnage rooms, but they were sold out. No Toilet paper in the room upon arrival! The breakfast was god awful, same as other HIE, but this was not the same quality. OJ machine broke, pancake maker broke, eggs cold... just an awful exp. NOW, all that said, this was a one time stay, and many families seemed to enjoy the place.... I would not go back to this hotel.

Room Tip: My tip would be the room across the street at any other hotel... but if at this HIE choose a room to...
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grand Canyon, responded to this review, July 11, 2013
Dear Craknzee,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Grand Canyon

Also Known As:
Holiday Inn Express Grand Canyon Hotel
Holiday Inn Express Grand Canyon Hotel Tusayan
Holiday Inn Grand Canyon
Holiday Inn Grand Canyon National Park
Grand Canyon National Park Holiday Inn
Address: Highway 64, PO Box 3245, Tusayan, AZ 86023
Phone Number:
Location: United States > Arizona > Tusayan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Tusayan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grand Canyon 2.5*
Official Description (provided by the hotel):
The Grand Canyon Holiday Inn Express Hotel & Suites features 164 guest rooms and a 32 suite room annex. Free in-room high speed Internet access is available. We are entirely a non-smoking hotel. The Holiday Inn Express Hotel & Suites is located one mile from the Grand Canyon National Park South Rim entrance. Dining and entertainment within walking distance. 1/2 mile from the Grand Canyon Airport and Helibase. Air tours, jeep rides, raft trips, can be arranged from the hotel. Free continental breakfast from 6:30 am to 9:30 am. KidSuites Available for 2 adults and three children - Queen rooms have 4 person max, and King Rooms have 2 person max. Visit Grand Canyon, AZ and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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