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“Not worth the money” 2 of 5 stars
Review of Canyon Plaza Resort

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Canyon Plaza Resort
3.0 of 5 Hotel   |   406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023   |  
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Ranked #5 of 5 Hotels in Tusayan
Prescott Valley, Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Not worth the money”
2 of 5 stars Reviewed October 16, 2012

This was a total disappointment. We picked the hotel based on how close it was outside of the park. We couldn't get reservations inside. The people up front and at the restaurant were totally unfriendly and unhelpful. They told us two times that our package didn't have a free breakfast. We had to prove to them through our confirmation. They didn't even bother apologizing. The buffet was a JOKE. The selection was poor, the food luke warm. I tried a donut and it tasted like it was about a week old. The service there was also poor. I had to track them down for a simple cup of coffee and the woman seemed put out. We were there at the end of breakfast time and they actually started vacuuming right next to the table. We got the king suite and it was ridiculously empty. The wifi went in and out. The hospitality workers were good though. I required an extra shampoo and conditioner and they did that with no problem.

Room Tip: Don't spend your money here.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Worcester,UK
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 16, 2012

Stayed in September to visit the canyon
Stayed in an apartment as all rooms were full and my booking for Grand Hotel had failed
Helpful staff
Good room though a drive from the hotel
Road to room is a bit scary as people walk on it in the dark - there are no street lights

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Prescott Valley, Arizona
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 11, 2012

The front desk staff here is pretty rude, don't seem to know much about the area (Grand Canyon) or if they do, they just don't want to share with guests. One front desk person told us she wasn't sure how far away the canyon was... (its only 1 mile.)

The buffet was ok for breakfast on the run, but get there early.

Our room was HUGE, pretty clean and the housekeeping staff were very nice. The microwave and refrigerator in the room are a plus. The hotel is old and a little run down, though. Because of the proximity to Grand Canyon they charge a premium as everything else books up so fast.

The area, as I mentioned, is about 1 mile away from the South Entrance to the Canyon and there are restaurants and shops within walking distance.

Room Tip: King Suite is HUGE but sparsely furnished. TVs have red/yellow/white av hook ups so you can connect...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 5, 2012

We stayed at several hotels on our vacation this year and this one was the worst bar none. We called ahead when we were driving in to the Grand Canyon to confirm our reservation since we would be arriving after dark. At that time they never indicated there were any issues with our reservation. However when we arrived they had given our room away. They said we had approved this change. No. We had not. Instead they gave us a queen standard room but charged us the same price we were to pay for the king suite we reserved. I balked a little bit and this very rude man told me too bad they were sold out. The room was run down, carpet stained and looked as if the furniture came from garage sales. Yuck. The air conditioner was deafening and made it difficult to sleep. By the way, this hotel is very hard to find as it is not visible from the street. If we ever return to the Grand Canyon we will most definitely stay else where.

Room Tip: Go to a different hotel.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katonah, New York, United States
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 5, 2012

Seven of us on a 7 day motorcycle trip through northern Arizona stayed in different locations each day. We choose the Canyon Plaza for it location close to the Grand Canyon. We found our accomadations clean, pleasant and very confortable. The hotel offers a full dining room and bar. They discount you meals and drinks as their guest. The absolute best part of the hotel was the staff. I read in another review the front desk is unmotivated. This was not what we experienced. Everyone we had contact with was pleasant and accomodating. Epecially a gentleman in management by the name of Chris. I appologize I did not get his last name. Chris made us feel like not just special guest but old friends. He was truly concerned in us enjoying our stay with his hotel. Thanks again Chris. I firmly believe that if you are friendly and pleasant with service employees you will get a lot futher. Maybe the reviewer I mentioned did not do this. My only negative to include their internet service was down the day we were there and I needed to use a computer.

Room Tip: The unit in the rear maybe be a bit quieter.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Falmouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 4, 2012

Ok room, excellent location to the grand canyon and the Tusayan facilities are useful. Good nights sleep with the exception of the noise of the ice machine all night long from the corridor.
Had one of the beers at the bar at 20% off which was nice. Saved our money and eat at the MCd's for dinner and breakfast.

Cost v location makes this a nice hotel!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 3, 2012

The front desk staff is truly unmotivated and if you arrive during peak hours expect to wait in an unorganized line. The process is slow and very distracted. The property is not bad looking but sits behind the IMAX theater and another resort so it is hard to find. The rooms are somewhat dated, but nicely appointed with granite counters in the bathroom. I found our room blind to be dusty and so when I opened it in the morning I found out why it wasn't ever used.... WHAT A VIEW!!

Room Tip: Check out other "Grand" hotels in the area.
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canyon Plaza Resort

Address: 406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023
Phone Number:
Location: United States > Arizona > Tusayan
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Tusayan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canyon Plaza Resort 3*
Official Description (provided by the hotel):
Located 1 mile from the South Rim entrance to the Grand Canyon National Park. ... more   less 
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Also Known As:
Canyon Plaza Hotel Tusayan
Quality Inn Grand Canyon National Park

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