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“Beautiful and Isolated” 5 of 5 stars
Review of Laguna Lodge Eco-Resort & Nature Reserve

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Laguna Lodge Eco-Resort & Nature Reserve
Tzantizotz, Santa Cruz La Laguna, Guatemala   |  
Hotel amenities
Chicago, Illinois
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Beautiful and Isolated”
5 of 5 stars Reviewed August 28, 2013

A friend and I stayed here with a Groupon deal. The lodge itself is an absolute work of art. Everywhere you turn is a nook or a cranny and the architectural detail is stunning. It is all open-air, so yes, you will get large critters in your room. We had 2 rooms while we were here - we wanted the room with two double beds, but it wasn't available the first night. We weren't expecting this, so I wish it was communicated to us prior to our arrival. They were willing to give us 2 separate rooms, but it was our first time there and we didn't want to be apart. (Plus, we were sharing luggage) Each room was different, which I really like. It adds to the charm.

Juan is the manager, and he is really good with answering questions quickly via email. You'll see the same staff rotating throughout your stay, which is nice, as you get to know them a bit. I just wish I knew whether to tip or not. They do include gratuity, but I never knew what to do with the boat or the airport shuttle. We did opt to purchase Laguna's private shuttle. It's very expensive compared with your other options, but it's personal, it's direct, it's fast, and it's probably safer.

The location on the lake is a short boat ride away from Pana and about 45 minutes to San Pedro. It is extremely isolated. It's very quiet. Their little bar closed at 9pm. I did find their restaurant to be pricey compared to others on Pana or San Pedro. The stay included complimentary breakfast, which was nice. Very healthy vegetarian food. Made fresh and they do not rush you at all. Their coffee is soooo yummy, but they use a french press so it gets cold fast.

It was easy to wave down a public boat and all the drivers knew where Laguna Lodge was for return trips. But if you want to stay and experience the nightlife, getting back is really hard. We didn't know that there wouldn't be private boats waiting at every dock, so we were almost stranded in San Pedro at 11:30pm. We managed to find someone to call the hotel for us and Juan picked up the phone and sent our boat over, thankfully! It cost 850Q. That is expensive to me. We had a volcano hike planned for the next morning, otherwise I would have just found a hostel for the night and returned on a public boat the next day.

The pool looks dirty from a distance, but it's just gray concrete. I would have loved to check it out, but it was too cold for me. The weather during our stay was cool.

Laguna Lodge is absolutely posh compared to the "budget" hotels on the lake. It's quiet and their staff are extremely attentive and sweet. The views are gorgeous. Sadly, we were too sore from our volcano hike that we didn't get to explore the nature reserve in the back. I do wish that the room floors were swept a bit better. There were leaves and debris the entire time we stayed. I also found the bathroom vanity area to be too dark. I could barely see to put makeup on or put in my contacts. This was true of both rooms we stayed in. But that's a design feature, not the hotel staff's fault. I highly recommend if you are looking for a place to unwind.

Room Tip: Any room is going to be beautiful. I felt a bit more secure staying off the ground level. We could o...
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
    260
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    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2013

My girlfriend and I spent 4 days in Lake Atitlan at Laguna Lodge Eco-Resort & Nature Reserve ... it was absolutely fabulous.

My girlfriend and I stayed in the Ceiba Suite, which was on the ground flood ... we had our own patio that overlooked Volcan San Pedro ... it was an incredible view ...

The staff are incredibly accommodating ... bent over backwards to ensure your stay was pleasant ... and the food (yes, it is vegetarian) was fabulous. All 4 dinners we had were great ... and all with local, sustainable ingredients ... we even took some side trips to Chichicastanenga and San Juan/San Pedro La Laguna ...

There is one oddity for western travelers: the bathrooms have no doors ... do not let this bother you ... if it does, then you are missing out on a fabulous location with great food and a friendly staff ...

Room Tip: The Ceiba Suite was amazing ...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaLodge, Manager at Laguna Lodge Eco-Resort & Nature Reserve, responded to this review, August 24, 2013
Dear Jonathan,
It was a pleasure serving you both. We are glad that you liked our deluxe Ceiba suite with its open plan en-suite. Suites in other categories have classic designs with doors. Thank you for your positive review and we hope you can visit Laguna Lodge again soon.
Kind Regards, Juan Manuel
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Seattle, Washington
1 review
5 of 5 stars Reviewed August 14, 2013

My husband and I just got back from staying at Laguna Lodge on Lake Atitlan. This was one of the most incredible trips we have ever taken. Not only is the lodge architecturally one of those most beautiful places we have ever stayed, but the calm, relaxing atmosphere was such a unique experience. The staff was so friendly and quick to serve. It was very easy to book our horseback ride and tour of a local coffee plantation through the hotel. One thing we liked about the restaurant is that we didn't have to sit around after the meal waiting for a bill...we paid for everything at the end of the trip.

We loved laying in the hammock up on the top floor, hiking to the Palapa, and lounging on the deck/swimming in the lake.

The bed was one of the most comfortable we've ever slept in- we both got really good night's sleep while we were there.

My husband has a gluten and dairy allergy and the restaurant was able to accommodate this- he did not have an issue at any point.

Breakfast was the most relaxing part of the day- drinking fresh coffee and orange juice overlooking the water...one of the things we miss the most!

Would definitely recommend staying here- thank you Juan Manuel and the staff for making our stay such an enjoyable one.

-Kelly and Nathan

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2013

Laguna Lodge is certainly befitting of the title of one of National Geographic's worlds top 25 eco-lodges. Besides the stunning views and natural beauty of Lake Atitlan that the lodge captures in every window, the lodge itself is a work of art. Attention to detail and service is optimum and the staff are well trained and attentive. World class food and accommodation on one of the most scenically stunning and culturally inspiring parts of the planet makes Laguna Lodge a unique, and rich experience. Trully my favourite place to stay!

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nassau, New Providence Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2013

My whole experience at Laguna Lodge and the rest of Guatemala was exciting, fresh and different In a very good way! I have recommended the trip down there to all of my friends. The culture, the people, the sights and scenery, the food, I could go on.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

The best hotel I stayed in Guatemala. The staff was very kind and responded to our every need. We had booked for one room and asked for an extra bed but because the hotel was not fully occupied they gave us an extra room at no charge. The views from the restaurant and rooms are amazing, and the possibility to do kayak in the lake at any time is really good. From here we could visit all the little villages around the lake with their private boat - that even if costly is really worthy because you don't waist time and the driver is always waiting for you. We had an amazing experience thanks to this hotel! Food at the restaurant is also really high quality. I recommend this hotel as the perfect place to visit the towns around and discover Atitlan in a relaxing environment away from the busy and tiring environment of Panajachel and Santiago.

Room Tip: Jaguar and Quetzal rooms are amazing for the view
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 11, 2013

The view is unique and precious, the details in the rooms and the communal areas show great care and passion. But then, really do I need to be extra charged to use the hot tub and charged Hollywood prices for a nice but simple vegetarian dinner? Also the wine selection is lazy and uninspired, besides, once again, way overpriced. That may explain why we were the only guests. Someone has to get back to reality there....

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagunaLodge, General Manager at Laguna Lodge Eco-Resort & Nature Reserve, responded to this review, July 17, 2013
Thank you for visiting Laguna Lodge and we are glad you appreciated our unique decor and style. We have this same passion for our cuisine, a gourmet candlelit dinner in Zotz restaurant is $40 for four courses, which is $8 each for a soup, salad and dessert and the main $16. The lunch menu ranges from $7 - $15 and à la carte breakfast is included in the room rate. As a green initiative we source predominantly from The Americas. Wine is priced from $27 a bottle or $6.50 a glass. As this booking was not made directly through the hotel, the company that booked it did not include jacuzzi. We recommend booking directly with Laguna Lodge's reservations department at info@thelagunalodge.com to confirm your package inclusions. We hope to serve you again in the future.
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Additional Information about Laguna Lodge Eco-Resort & Nature Reserve

Address: Tzantizotz, Santa Cruz La Laguna, Guatemala
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Santa Cruz La Laguna
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Santa Cruz La Laguna
Price Range (Based on Average Rates): $$$
Number of rooms: 6
Official Description (provided by the hotel):
The Laguna Lodge is on the lakeshore of the legendary Lake Atitlan and exclusively nestled in its own nature reserve. Entry into this Mayan world begins by boat. In a privileged setting our luxuriously natural 5 star boutique hotel commands sweeping views over azure waters to a trio of dramatic volcanoes. Inspired by nature and created from volcanic stone, adobe and palm our spacious lakeside suites are individually appointed with comfortable hand hewn king beds, fine linens, intricate woven textiles and indigenous antiques. In the evenings our award winning Zotz restaurant is bathed in golden hues from a large stone fireplace and antique candelabras, a romantic ambiance for a fine dining experience. After the days tours and adventures enjoy a dip in the hot river rock spa pool and be pampered with a relaxing body treatment offered at our Hummingbird spa. Relax at the lava bar or lakeside pavilion and watch the surreal sunset turn into a star studded night. The Mayan highlands are rich in culture and the lodge’s indigenous staff look forward to offering you a unique and memorable experience! - Utz Ipetik! Welcome! Come and explore, discover and experience with us and see why Time magazine says – Laguna Lodge is pure Maya magic! ... more   less 
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Also Known As:
Laguna Lodge Eco-Resort And Nature Reserve
Laguna Lodge Eco-Resort & Nature Reserve Hotel Santa Cruz La Laguna
Laguna Hotel Eco Nature Reserve
Laguna Lodge Eco-Resort & Nature Reserve Guatemala/Lake Atitlan

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