My family has been coming here for years. They told every time they came it was beautiful service was great and the food was worth every penny. Well about a year ago the owners changed. When my family and I arrived we were super excited it's really beautiful here well when we got to the office we were greeted by a young Swedish lady who was nice, but something seemed to be off about her well few minutes later we head to our room which is beautiful, about an hour later we decided we wanted a snack so we go down and order something to.drink and some nachos well first off our drinks came out 15 minutes after we ordered and our "nachos" came out cold actually I don't know what the hell they were but they were aweful. Our drinks were terrible and the hot chocolate wasn't even sweet. Now I understand she was alone but it doesn't take aweful genius to make nachos and a few drinks. Another lady showed up wishing to checkout and waited along time just to leave her key. Finally 7 came around it was dinner time, our chef made a alright meal nothing to brag about. The chicken was overdone the cake was old. At the end we didn't eat much. My father ordered another drink which never came because our so called waitress who was also the one in charge while the owner was away decided she would talk to another lady that showed my mother left and I waited with my.father she got so caught up that she forgot about my dad. My father told me let's go he informed her not charge him for the beer he never got that we not attend breakfast or dinner. She acted very confuse. I hate to say this but service was horrible slow and this lady is completely dimwitted. I hope things change for the better, because at this point it will.go down hill if this lady is.around.
- Official Description (provided by the hotel):
- Small details often make all the difference. Warmth, atmosphere, leisurely meals with delicious food and refreshing drinks. We do our very best to ensure your satisfaction and try to add that little extra... ... more less
- Also Known As:
- Vulcano Hotel Jaibalito
- Vulcano Lodge Guatemala/Jaibalito, Lake Atitlan