I did not have a good experience here. After 30 minutes of checking in to our room, we realized that the toilet did not flush. The staff immediately moved us to the blue room at the end of the hall. The second room only had one working fan. The shower was also not working. Fortunately, the staff fixed both issues, but we were still having problems with the low water pressure. The worst came at night. There were bugs crawling in our beds and I was getting bit. When I got up to go to the restroom to check out my bug bites, I was horrified to see tons of roaches scattering all over the bathroom. I wanted to pack up my things and go right then, but my family was asleep and I didn't want to wake them up. We checked out the next morning.
This is my 3rd visit to Costa Rica and I've never had a problem with roaches before. In CR you get used to seeing bugs. I'm okay with there being some bugs in the room, but this was unacceptable. We ended staying at a nearby inn in town that was very clean and during my stay there I did not see ONE bug, which is pretty amazing considering it's CR and it cost less than Que Nivel.
-Between the two rooms the toilet, shower, and fan were not working.
-The bathroom in the first room was dirty.
-The towels were old and raggedy with holes in them.
-Roaches in the bathroom
-Bugs in the bed
-Poor lighting, very dark room.
-Very uncomfortable pillow. The stuffing was balled up causing it to be hard & uneven.
-Location to the beach.
-Sheets were really soft
-Design of the room & shower is simple & modern.
-Cool surf murals
-No suicide showers!
Note: During my stay the owner/manager were not there. I was told that the maintenance guy was on vacation and had just gotten back. It appeared that the hostel was being run by the bartender. This may have been the reason why there were so many issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.