We walked into the hotel, and the sheets were dirty, the towels were dirty, the tap was broken, the air conditioner was mounted sideways and looked like it was about to fall off, and worst of all, the bathroom door wouldn't close.
When we complained about the bathroom door, they only made excuses about humidity (it wouldn't shut because the wood expanded, but it wouldn't expand an inch...), showed us some weird rigged way of operating the tap, and made excuses the Costa Rica has bugs, so we can't expect the sheets to be perfectly clean.
We examined the room, and got our stuff to leave 20 minutes later. One staffer tried to charge us for a night (!!!!!). Luckily, another lady working there was nice and tried to accommodate, but after the lame excuses and snotty attitude from the first guy, we were out. Plus, it is waaay overpriced. Go down the street and you'll find something cleaner for half the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.