We were allowed early check-in and the person at the desk was pleasant. Our room was on the second floor and there are no elevators. The remote control had no batteries, one lamp was without a light bulb....and didn't work when we replaced the light bulb. After a long, tiring day at a heavy metal concert, we returned to find nasty bugs in the bath tub (we took pictures). Since it was 2 am, we went to bed and in the morning, spoke with the desk clerk about the issues and requested a price adjustment. Not only would she do nothing for us, she wouldn't give her name and wouldn't call the manager. We were told that the manager would arrive at 11:30. Since this was after check-out time, we asked if we could wait in the room and not be charged another day. She agreed. We ran out to eat breakfast since there was no way we were eating their complimentary breakfast and returned at 10:45 to find our key no longer worked. We were allowed to return to our room and waited for the manager. After much discussion and negotiating by my persuasive husband, the manager agreed to give us a 20% refund. The room was average but comfortable, exactly what we needed for the purpose of our trip but not worth the hassle.
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- Also Known As:
- a Victory Inn Tolleson Hotel Tolleson
- Econo Lodge Tolleson
- Tolleson Econo Lodge