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“loud, hard bed, smelled of smoke” 1 of 5 stars
Review of Courtyard by Marriott Tempe Downtown

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Courtyard by Marriott Tempe Downtown
3.0 of 5 Hotel   |   601 South Ash Avenue, Tempe, AZ 85281   |  
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Ranked #10 of 48 Hotels in Tempe
Paradise Valley, AZ
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“loud, hard bed, smelled of smoke”
1 of 5 stars Reviewed November 4, 2013

The location..is great. That was the only plus. The room was SO loud, you could hear the street, the ice machine, the elevator, EVERYTHING I couldn't even sleep there I checked out at 2am. I told the guy who gave me my receipt and he didn't even offer to move me or discount it or anything. I guess they were having a problem with some random people coming to the hotel because security was all over the place. I was really let down by my whole experience and went to the mission palms down the street, MUCH better experience.

Room Tip: go someplace else.
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  • Stayed November 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, General Manager at Courtyard by Marriott Tempe Downtown, responded to this review, November 6, 2013
We certainly do not want our guests to have a challenging time at our hotel! Since you called the following day, I am pleased we were able to offer you a refund for your stay. We are at the mercy of our guests when it comes to noise complaints as there is generally a lag time between the complaint and our being able to get security to the site of the noise. We much prefer our guests conduct themselves in a quiet manner when in the open areas of the hotels, especially the hallways. Again, we apologize for your disrupted night and hope that does not keep you from choosing a Marriott in the future as we value your business.
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126 reviews from our community

Traveler rating
    53
    37
    24
    8
    4
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14
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10
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
burt1972
Top Contributor
56 reviews 56 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 31, 2013

Hotel was fine. Typical room for the standard of hotel. Rooms well kept though. Staff are very friendly. Gym is very small. Size of a standard bedroom. Great location, in center of town so easy to walk to restaurants. Would use again if staying in tempe.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
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James O, General Manager at Courtyard by Marriott Tempe Downtown, responded to this review, November 6, 2013
Thank you for taking the time to let us know how you felt about your visit to our hotel in the heart of Tempe and the ASU campus. Our team strives to provide every guest with the best experience possible. We love our location for many reasons.... The close proximity to the campus, the connectivity by light rail to downtown Phoenix and the Phoenix Sky Harbor airport. Of course we would love having you return on a future visit, That is the highest compliment a guest can pay a hotel! We look forward to it!
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charlotte, nc
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 16, 2013 via mobile

Lourdes was wonderful, and helped me change rooms when needed. This hotel is a remodeled courtyard, convenient to everything and right near asu. They have a nice pool area and many rooms have balconies. It would be nice to have the microwave and fridge the other remodeled courtyards have tho.

Stayed October 2013, traveled on business
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cy_phxcc_gm, General Manager at Courtyard by Marriott Tempe Downtown, responded to this review, October 22, 2013
We are proud to have Lourdes on our Marriott team. She has a passion for customer service and strives to make every guest feel special. Within walking distance guests can take advantage of ASU activities and the exciting Mill Avenue shops and restaurants. Many guests find our pool and patio to be comfortable and inviting for their morning coffee or enjoy evening snacks and beverages. The new look of Courtyards across the nation is vibrant and appealing. Thank you for being our guest and for letting others know of your experience.
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Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

I stayed here over a wedding weekend. The hotel is conveniently located in downtown Tempe and within walking distance of everything I wanted to do. Hayden Butte, Tempe Center for the Arts, Tempe Beach Park, many restaurants and nightlife. The hotel staff was very nice and even let me take the hotel shuttle back to the airport after I checked out the night before. The gal at the desk said " you are still our guest" which exceeded my expectations. The pool area is very nice. Resort quality beds. I would highly recommend this hotel.

Room Tip: I picked the 3rd floor since it was a football weekend, less noise this way.
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cy_phxcc_gm, General Manager at Courtyard by Marriott Tempe Downtown, responded to this review, October 22, 2013
We are pleased you found our hotel and could enjoy the football game at ASU. It is easy to get around our neighborhood and find the best places to make your weekend a special one! It is always a pleasure to know that guests have an exceptional experience and that our team througout the weekend provided great service! Do visit again!
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Sao Paulo, Brazil
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 17, 2013

I stayed here over a weekend with a friend to attend an ASU football game. Very good service from a friendly staff (front desk, bartender, cleaning staff), clean room, perfect location, strong A/C, convenient parking -- not sure what else I could have wanted (better toiletries, perhaps?). Note, of course, that this is a Courtyard, so you cannot expect a full restaurant service, etc., but that is just the nature of the property.

Room Tip: The lower the number (eg, 224 vs 277), the closer to the lobby elevators (which is good, considering...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Property Coordinator at Courtyard by Marriott Tempe Downtown, responded to this review, October 9, 2013
Thank you for letting us and others know of your great weekend attending the ASU game. our location is perfect for ASU functions as most of the campus is within walking distance! Of course we are pleased you found our team to be friendly and helpful from the front desk to the bartender! That is our intention for all of our guests. We appreciate your business and hope you will return for another visit to Tempe and ASU.
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Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 16, 2013

Spent the weekend at the Courtyard Tempe Downtown and found it to be a nice, clean hotel. Was in town for a ASU football game and the location was the prime reason for selecting this property. It is within easy walkjng distance of the stadium and is the perfect locale for the pre and post game activities. Even though I was disappointed that there wasn't a complimentary breakfast or even beverages I would stay there again just because of the location.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Property Coordinator at Courtyard by Marriott Tempe Downtown, responded to this review, October 9, 2013
We appreciate your staying with us for any reason, especially the ASU campus activities. Guests find themselves in the heart of the campus within walking distance to campus venues as well as many restaurants and activities along the famous Mill Avenue for pre and post game activities. Thanks for letting others know you found the hotel to be clean and inviting. We are proud to offer Starbuck beverages to our guests as well as a great menu for breakfast, dinner and snack items with plenty of quick and nourishing selections. Come visit again!
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Dallas, Texas
Top Contributor
82 reviews 82 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed September 8, 2013

We stayed here while moving our daughter into ASU. The staff was extremely friendly and very helpful. They offered to store some of our luggage (my daughter had ALOT) to make our room more comfortable and helped us dispose of extra boxes we acquired from purchasing stuff our daughter needed. However, the room was spacious enough that it held all the luggage without making us feel cramped up. The room was very comfortable and the cold AC was great after some long hot days out in the Arizona sun (it also stayed on at night and didn't have the motion detector cut-off we've seen in other hotels). Some of the other reviews said they heard train noises outside their windows - we heard none of that. Also, they have hot coffee and flavored creamers in the lobby in the AM which was much better than the coffee they supplied in the room. All in all, a solid choice and great customer service for what was a somewhat stressful event for us.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Property Coordinator at Courtyard by Marriott Tempe Downtown, responded to this review, October 9, 2013
Moving your daughter into ASU is an exciting yet emotional time. We are pleased to be able to offer assistance with additional bags and boxes during the process. Our team will be pleased to learn you found them friendly and helpful as that is our goal for every guest experience! Many guests love the option to have Starbucks right in our lobby throughout the day and evening. During the heat of our summer months we know how important great air conditioning becomes for our guests. I am pleased you found comfort both day and night! While we are located along the train route through Tempe, our special windows eliminate the noise as they pass through the city. As you visit your daughter throughout her college years, we look forward to welcoming you to our hotel. Please stop in to say hello!
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Additional Information about Courtyard by Marriott Tempe Downtown

Address: 601 South Ash Avenue, Tempe, AZ 85281
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Tempe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Tempe Downtown 3*
Number of rooms: 160
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Also Known As:
Courtyard By Marriott Tempe Downtown Hotel Tempe
Courtyard Tempe Downtown
Tempe Marriott
Tempe Courtyard

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