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“Great Marriott Property Close to Airport” 5 of 5 stars
Review of SpringHill Suites Tempe

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SpringHill Suites Tempe
3.0 of 5 Hotel   |   5211 South Priest Drive, Tempe, AZ 85283   |  
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Ranked #14 of 46 Hotels in Tempe
Fort Myers, Florida
Top Contributor
212 reviews 212 reviews
30 hotel reviews
Reviews in 80 cities Reviews in 80 cities
132 helpful votes 132 helpful votes
“Great Marriott Property Close to Airport”
5 of 5 stars Reviewed April 15, 2013 via mobile

If you are ever in need for a good airport location in Phoenix, this is the place. Everything you would expect from a Marriott. Comfortable beds, breakfast, airport shuttle and very nice staff. Rooms under $100.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 19, 2013
Between your picture of the beach and seeing you are from my home state of Florida, you are making me homesick! But we all are thrilled that you had a wonderful trip to Phoenix and were thouroughly impressed by our hotel and staff. SpringHill Suites Tempe is certainly the best value in town!
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107 reviews from our community

Traveler rating
    42
    43
    17
    4
    1
See reviews for
28
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 10, 2013

This is an average hotel, not very new. Stayed for 5 nights, one day our room was never touched, the next the bed were made but they left no clean glasses or coffee cups. Had to get our own towels from the front desk TWICE. The third day I went to the front desk and told them our room had not been swept since check-in and was actually told that this was their policy to only sweep AFTER a guest checks out.... really? Staff could have cared less, although they did say they were sorry. Would not stay here again.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 19, 2013
I would love to chat with you to be able to pinpoint details of your stay. It is certainly NOT our policy to clean the floors only after check outs, but as needed. I am extremely sorry for the inconsistency in service and will have the staff aware of your comments so we can improve immediately. Thank you for your honest review, hope we can show you our true colors in the near future!
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Colorado Springs, Colorado
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 10, 2013

... two small negatives: the vanity is inconveniently small and the extra (folding) luggage rack is under the bar where one hangs clothes so one can either have clothes hanging here and not open one's suitcase, or squash the clothes to one side.. No really good alternative place to put the folding luggage rack. There is also a bench to put one's suitcase on, so if one has only one suitcase, that is fine. I realize these are design elements that can't be changed, but maybe future hotel architects will read this and keep these points in mind. Probably not.

Other than that, I like this hotel. Typical one light between 2 queen size beds - apparently the folks who design hotels assume only the person next to the light wants to read before he or she goes to sleep.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 19, 2013
I am glad the hotel overall made the trip great, and will pass on your comments to Marriott's design teams. Thank you!
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Banning, California
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2013

Stayed here for 2 nights while in town to see the Angels during Spring Training.
Staff was very good and friendly. Loved the little store by the front desk to buy water or snacks!!
They have a free breakfast most mornings and a free evening snack 4 nights a week. We had a sub sandwich the first night we were there. The breakfast was good although they were very crowded and a little slow on keeping all the food stocked.
Disappointed that there was no jacuzzi..... But there is a pool.
Loved the room with the sitting / desk area. Comfortable bed, everything you need in the room. Wish we could have opened the window but it was screwed closed. A little cool with the AC on while sleeping because it is right next to the bed. Would like the comforter to have an actual cover on it instead of just sheets.
The bathroom walls need some cleaning - could see streaks running down them.
Walked around the room in my socks and they got really dirty - probably could use a good carpet cleaning!
Overall I was very happy and would stay here again!!!!

Room Tip: I had an end unit on the top floor - perfect for a quiet stay!!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 4, 2013
Our favorite month of the year is March because we get to meet so many fans and families for fun and Spring Training events! Unfortunately the later hours of the breakfast do get a little busy, and the carpets get a little hard to clean when we do not have the availability to shut them down right away, but they are back to looking great! So glad you had a wonderful stay all around, and are excited to have you back next season and every day in between! Thank you for the review!
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Huntington, West Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 25, 2013

I have stayed in many Springhill Suites and I generally make Marriott hotels my first choice (marriott rewards member), but I have to say this hotel was not the standard. The hotel seemed older and outdated. The room was clean and the breakfast was good. The room only had one trash can, most hotels have two. The location was convenient, near a mall and the interstate but if I visit the Phoenix area again I would look for a different hotel.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 4, 2013
Although a little more mature of a property, I am glad our friendly staff and great services still made your experience a good one. We would love to have you stay with us again, so hopefully you trust that your comments really do mean everything us and we will always fix issues presented in a timely manner. Thank you for your review and have safe travels!
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Portland, Oregon
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 22, 2013

Relative to other Marriott properties in the area, this hotel is a great value for the cost.

Room: Clean and comfortable with a small kitchen which is nice for longer stay travelers. I stayed here for 9 days.

Location: Good location with easy accessibility to both I-10 and the 60 so getting around the PHX area is not a problem. Arizona Mills mall is less than 5 minutes driving (also walking distance) so shopping is very close and also many choices of places to eat within a short drive.

For Marriott rewards redemption travelers, this hotel is also only 10K pts/night which I found to be a good value relative to other Marriott properties in the area.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 4, 2013
Who should ever pass up a great value?! We are proud to bring the best of Marriott and Tempe together for all of our guests, and never stop improving our ways! FYI- our property for reservation beginning in May 2013 will cost 15,000 points. So hurry back for another visit soon!
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Tucson, Arizona
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 18, 2013

Great place to stay in the Phoenix area, centrally located with I 10 and 60 both close. Pool area is nice, has a fire pit , management puts towels out for you. Small but adequate exercise area. Free full breakfast, during the week managers special with food and drinks. Good linens and towels, flat screen television. Close to shopping and restautants.

Room Tip: We stayed on the first floor. I think it is quieter.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda_L_Marshall, General Manager at SpringHill Suites Tempe, responded to this review, April 4, 2013
Thank you for letting us be your Tempe host!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Tempe

Address: 5211 South Priest Drive, Tempe, AZ 85283
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Tempe
#10 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Tempe 3*
Number of rooms: 121
Official Description (provided by the hotel):
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites

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