My husband and I stayed at this hotel for 4 nights, to see some Cubs spring training games in Mesa. We were drawn to it because of it's high TripAdvisor ratings, and the pictures looked great.
Upon arrival, the front desk staff was super friendly and organized. When we went to our assigned room, there was a pretty strong cigarette smell (the whole hotel is non-smoking) -- clearly, the person who stayed there previously had smoked in the bathroom. The smell in the room was obvious that they had tried to get rid of it, but being non-smokers, it was bothersome to us. I called down to the front desk and explained, and without hesitation they gave us a new room and were very appologetic.
The rooms are great -- updated, clean, classy. Each room has a separate sitting/office area, and bed area. The linnens were nice, not those traditional stiff, floral blankets at most hotels. And my husband's favorite part? 42 inch HD plasma screen TV mounted on the wall.
The hotel is just across the parking lot from the Arizona Mills Mall, which has a few restaurants in it, as well as a Claim Jumper, a 5 & Diner, a Joe's Crab Shack, and a pharmacy (which we used for our last minute sunblock and beverage needs).
We were EXTREMELY happy with our stay.
